Information Technology Support Analyst
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Blue Chip Talent is an award-winning, woman-owned staffing company that works hard to “Advance Careers Daily”.
We pride ourselves on building lasting relationships. We do this through our unique ongoing touchpoint program, personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event.
We also offer industry-leading benefit options:
· Four (4) healthcare plans to choose from
· PTO & Paid Holidays
· Dental & Vision insurance
· Company-paid life insurance
· Long and short-term disability
· 401k with yearly arbitrary match
· Pet insurance
You can count on Blue Chip Talent to be your reliable career coach and advocate. We look forward to connecting with you and guiding you on your career goals.
What you'll be doing:
• Provide first contact support of incoming requests to the Service Desk phone support, ITSM Platform, or in person to ensure courteous, timely, and effective resolution of end-user issues
• Perform hands-on fixes at the desktop level when remote tools are not
appropriate, including hardware repairs, delivery of peripherals, or other fixes as
required
• Record, track, and document all incidents and resolutions in the ITSM Platform
• Document processes and procedures for non-incidents such as shipping of
equipment
• Evaluate documented resolutions and analyze trends for ways to prevent future
problems
What you'll need:
• 1+ years of experience in Information Technology and business/industry preferred
Knowledge and Skills
• Knowledge of Active Directory Account Management
• Knowledge of Citrix Cloud VDI
• Familiarity with the use and troubleshooting of Microsoft Office 365
• Familiarity with video conferencing applications such as Microsoft Teams
• Experience with an ITSM platform such as Jira Service Management and ITIL framework
• Experience imaging computer devices through a system such as SCCM