Account Manager -MN Government

At Lifescale Analytics, we help achieve data-driven decisions by leveraging strategic technologies to create innovative solutions, that ultimately help our clients to navigate their ever-changing data landscape. We have an opportunity for an Account Manager with experience in MN Government agencies. We are seeking someone who lives in Minneapolis/ St. Paul, MN area. Note: Relocation expenses are not covered by the employer/client. We are seeking an account manager who will develop existing relationships with our current clients and manage a portfolio of assigned clients.

Applicants responding to this position must be a US Citizen and maybe subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information. Must have lived in the US for the past 5 years.

The Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Responsibilities:

• Manage accounts of all sizes by representing Lifescale Analytics externally with clients and internally by working with direct reports and supporting positions
• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
• Manage client input and feedback for all projects with detailed direction and timelines
• Establish and build strong working relationships with business leaders at all levels
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
• Develop and implement data governance policies and procedures
• Collaborate with stakeholders across the organization to establish data standards and ensure adherence to data policies
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
• Manage and coach the internal team
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Collaborating with various internal departments to ensure they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the clients’ desires
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• Other duties may be assigned to meet business needs

Qualifications:

• 5+ years’ experience with account management.
• 2-3 years of experience as a Business Analyst/Data Analyst in the IT space.
• Experience managing consultative services and local government entities. Connections in the MN government agencies.
• Hands on experience working with local government entities and managing those accounts.
• Proven ability to contribute in a fast-paced environment consistently and positively
• Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles)
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind
• Creative thinking and problem-solving aptitude
• Strong writing, phone, and presentation skills
• Seek to understand the cause and identify solutions that leverage company’s service.
• Ability to sense moods and read body language so they know their audience and what to say at the right time.
• Strong time manager and ability to improve processes and maximize opportunities for high efficiency.
• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Ability to input data in CRM (Deltek Costpoint) and keep it updated
• Advanced negotiation skills to close contracts
• Strong organizational skills and attention to detail

Education:

• Bachelor’s degree in business administration, marketing, sales or another similar field.

Who we are:

Lifescale Analytics, a small business that provides specialized expertise in data and analytics. Formed in 2012, the Lifescale Analytics team has years of experience providing a spectrum of customized data management services and solutions including Data Management/Analytics, Big Data Solutions, Cloud Services, Business Intelligence and Data Science that focuses on building strong portfolios and programs. Through experience and innovation, we allow businesses, pharmaceutical companies, financial institutions and government agencies to manage and proactively make decisions based on their biggest asset, their data. Our specialists are skilled at managing, refining, analyzing, or visualizing information for the specific purpose of increasing the value of IT to benefit from the data science industry.

For more information, please visit our website at www.lifescaleanalytics.com