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Jobs or company...

Call Center Customer Service ** Fully Remote**

Salary undisclosed

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Dice
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Job Description

Job Description

Do you have a passion for travel?

Grand Circle Corporation seeks a REMOTE Traveler Support Counselor to join our remote December 9th, 2024, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers. Your role will involve:

  • Handling service calls.
  • Making reservation changes.
  • Educating on tour itineraries.
  • Processing payments.
  • Responding to customer inquiries.

**Responsibilities:**

  • Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries.
  • Advise, book, and update airline reservations as necessary using code-based software.
  • As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies.
  • Achieve monthly performance goals.
  • Compete individually while maintaining a positive team spirit.
  • Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals

**Qualifications:**

  • 1+ years of experience working in either In-person or Remote Call Center
  • Experience working in the travel industry is a plus!
  • Experience using GDS (Amadeus/Sabre) is preferred
  • Ability to multi-task and navigate multiple computer systems
  • History of consistently attaining performance goals
  • High attention to detail
  • Positive attitude and flexibility8
  • International travel/work experience is preferred

**Remote Work Requirements:**

- Must have hardwired internet (cannot use Wi-Fi)

- Landline phone

- 2mbps internet speed (higher speed preferred)

**This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.

**Benefits (30 hours+):**

  • 401K Retirement Savings account with Company Match
  • 50% Discount on GCC trips and opportunities for on-site training and travel
  • Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
  • Strong PTO package - starting with 16 days and accruing more each year
  • 11 Paid holidays throughout the year
  • Paid 4-Week Training
  • Company-paid life insurance
  • Paid short- and long-term disability insurance
  • Discounted auto and renters' insurance

**About Us:**

Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50+. Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com, www.oattravel.com

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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