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Technical Support Specialist III (Group Infrastructure Operations Control Centre Analyst)
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Description:
Group Infrastructure Operations Control Centre Analyst
Responsibilities:
Operates and manages storage and Virtual (VMware) infrastructure to underpin the delivery of the hosted services
Monitor the infrastructure and ensure proactive measures are taken to ensure high availability of services
Carry out incident management using the Service Now tool
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
Monthly Windows patching
Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Carries out agreed operational procedures, including network configuration, installation and maintenance.
Uses network management tools to collect and report on network load and performance statistics.
Contributes to the implementation of maintenance and installation work.
Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
Identifies operational problems and contributes to their resolution.
Desired experience
3 years of enterprise infrastructure experience, global experience preferred
Demonstrates a passion for world class infrastructure technology operations.
Demonstrates excellent analytical problem solving abilities.
Monitoring of a medium to large scale infrastructure environment.
Ability to install, configure and maintain infrastructure systems and solutions to specification.
Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
Basic knowledge of one or more of the following products/solutions:
Hypervisor - VMware vSphere
Storage - vSAN
Recovery Services - Veeam and Zerto
Platforms - Windows Server and Linux Red Hat
End User Compute - Citrix XenApp
Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks
Ticketing System - SericeNow
Skills:
cisco networking, linux, windows, vmware, windows server, troubleshooting, technical support, customer service, infrastructure, hosting, server support, velocloud, patching, disaster recovery
Top Skills Details:
cisco networking,linux,windows,vmware,windows server,troubleshooting,technical support,customer service,infrastructure,hosting,server support,velocloud,patching,disaster recovery
Additional Skills & Qualifications:
NOC style experience is beneficial however this role requires more hosting responsibilities than a typical NOC specialist. W
ork will be on prem and in the cloud (Google Cloud Platform). Google Cloud Platform experience or certs are a nice to have. CCNA is a nice to have.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Group Infrastructure Operations Control Centre Analyst
Responsibilities:
Operates and manages storage and Virtual (VMware) infrastructure to underpin the delivery of the hosted services
Monitor the infrastructure and ensure proactive measures are taken to ensure high availability of services
Carry out incident management using the Service Now tool
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
Monthly Windows patching
Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Carries out agreed operational procedures, including network configuration, installation and maintenance.
Uses network management tools to collect and report on network load and performance statistics.
Contributes to the implementation of maintenance and installation work.
Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
Identifies operational problems and contributes to their resolution.
Desired experience
3 years of enterprise infrastructure experience, global experience preferred
Demonstrates a passion for world class infrastructure technology operations.
Demonstrates excellent analytical problem solving abilities.
Monitoring of a medium to large scale infrastructure environment.
Ability to install, configure and maintain infrastructure systems and solutions to specification.
Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
Basic knowledge of one or more of the following products/solutions:
Hypervisor - VMware vSphere
Storage - vSAN
Recovery Services - Veeam and Zerto
Platforms - Windows Server and Linux Red Hat
End User Compute - Citrix XenApp
Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks
Ticketing System - SericeNow
Skills:
cisco networking, linux, windows, vmware, windows server, troubleshooting, technical support, customer service, infrastructure, hosting, server support, velocloud, patching, disaster recovery
Top Skills Details:
cisco networking,linux,windows,vmware,windows server,troubleshooting,technical support,customer service,infrastructure,hosting,server support,velocloud,patching,disaster recovery
Additional Skills & Qualifications:
NOC style experience is beneficial however this role requires more hosting responsibilities than a typical NOC specialist. W
ork will be on prem and in the cloud (Google Cloud Platform). Google Cloud Platform experience or certs are a nice to have. CCNA is a nice to have.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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