Tier 2 Help Desk Technician

Description

Robert Half Technology seeking an experienced Tier II IT Support Specialist to join a local law firm client. In this role, you will be responsible for providing Tier 1 and Tier 2 support to end users, managing the ticket queue, troubleshooting technical issues, and supporting the IT infrastructure. The ideal candidate has a strong technical foundation, a proactive mindset, and a customer-focused approach to IT support.

Duration: 6-month contract-to-hire (may convert sooner based on performance)

Location: 100% in Downtown Seattle, Washington

Schedule: Monday-Friday (8-5pm)



Responsibilities:

• Provide Tier 1 and Tier 2 support to end users, resolving technical issues efficiently and effectively.
• Manage the ticketing queue, ensuring all tickets are resolved and properly documented.
• Troubleshoot and resolve issues within the IT infrastructure, including hardware, software, and network-related problems.
• Work with virtual machines, including Citrix, Azure, VMware, and Hyper-V, to support the virtualized environment.
• Administer Windows 11 and Microsoft 365, ensuring systems are up-to-date and secure.
• Manage Active Directory and Group Policy Objects (GPO), maintaining user access and permissions.
• Support Windows Server 2016-2022, performing maintenance, upgrades, and troubleshooting.
• Assist with security systems, ensuring the organization's network and systems are secure.
• Apply general networking knowledge to assign IP addresses, manage VPN connections, and configure subnet settings.

Requirements

• Bachelor's Degree in IT or a minimum of 3-4 years of experience in a related field.
• Prior experience support in a Tier II capacity.
• Familiarity with virtual machine environments (Citrix, Azure, VMware, Hyper-V).
• Proficiency in Windows 11 and Microsoft 365.
• Experience with Active Directory and GPO management.
• Knowledge of Windows Server 2016-2022.
• Background in security systems, especially within educational environments.
• Experience with ticketing systems.
• Basic understanding of networking concepts, including IP addressing, VPN, and subnetting.

Soft Skills:

• Self-starter capable of quickly adapting and contributing.
• Demonstrates a willingness to learn and grow within the role.
• Strong problem-solving abilities and curiosity for troubleshooting.
• Effective communication skills with both technical and non-technical users.
• Empathetic approach to understanding and addressing end-user needs.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.