Senior Business Process Analyst

Location: Rockville, MD (Hybrid)

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is seeking a Senior Business Process Analyst who will play a pivotal role in the client innovation roadmap, utilizing their expertise to analyze, recommend, and implement improvements in business processes. This position requires a proactive approach to leveraging emerging technologies and fostering a culture of innovation to enhance service delivery and operational excellence.

Duties and Responsibilities:

Lead comprehensive analysis of operational and performance data to identify trends, inefficiencies, and opportunities for enhancement.

Facilitate requirement gathering sessions with stakeholders to align business objectives with process improvements.

Develop detailed process documentation, including flowcharts, process maps, and technical specifications, to communicate current and future state processes effectively.

Propose and implement changes to enhance operational efficiency, service quality, and profitability across client programs.

Oversee project planning and execution, including resource allocation, timeline management, and deliverable tracking, ensuring alignment with client strategic initiatives.

Design, manage, and execute quality assurance (QA) processes, including creating test plans, developing test cases, and conducting tests to validate process improvements.

Conduct hands-on testing of process changes and enhancements to ensure they meet defined business and technical requirements.

Lead User Acceptance Testing (UAT) efforts, working with end users to ensure that new processes and system changes meet business needs and operational goals.

Collaborate with cross-functional teams to support the design and implementation of innovative projects and solutions.

Create and manage testing environments to simulate real-world operational conditions for UAT and QA purposes.

Design and develop comprehensive training programs and materials to facilitate the adoption of new processes and technologies.

Deliver training sessions and workshops to business units, ensuring successful knowledge transfer and implementation.

Establish and maintain governance frameworks for innovation initiatives, ensuring compliance with client policies and standards.

Document all testing results, track defects, and work with development teams to ensure timely resolution of issues discovered during QA and UAT.

Develop and execute effective communication strategies to inform stakeholders of process changes, project updates, and outcomes, ensuring clarity and engagement.

Spearhead the development and piloting of innovative solutions, employing agile methodologies to iterate and refine concepts based on stakeholder feedback.

Foster a culture of continuous improvement and innovation within the organization, promoting best practices and emerging technologies.

Qualifications

• Education: Bachelor s degree in Business Administration, Information Technology, or a related field; Master s degree preferred.
• Experience: Minimum of 10 years of experience in business process analysis, project management, or a related field, with a proven track record of leading complex initiatives.
• Expertise in process mapping and project management tools (e.g., Visio, Lucidchart, MS Project, Jira).
• Strong understanding of emerging technologies, including AI/ML and cloud-based solutions.
• Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in day-to-day tasks, including drafting process documentation, generating reports, summarizing meeting notes, and preparing presentations.
• Capability to guide team members in leveraging Microsoft 365 Copilot tools to improve collaboration and streamline workflows.
• Ability to craft precise and effective prompts to maximize the use of AI tools.
• General understanding of Generative AI and its practical applications in a client environment, with a focus on driving organizational and customer adoption.
• Experience with quality assurance and testing processes, including UAT, defect tracking, and test case development.
• Methodologies: Extensive experience with Agile/Scrum and other project management methodologies.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively to diverse audiences.
• Analytical Skills: Advanced problem-solving abilities with a strong focus on data-driven decision-making.
• Strategic vision with the ability to think critically and solve complex problems.
• Strong leadership skills with the ability to manage multiple projects and cross-functional teams effectively.
• Excellent interpersonal skills to engage and build relationships with stakeholders at all levels.
• Adaptability and a commitment to continuous learning and professional development.

Compensation and Benefits

The projected compensation range for this position is $96,000 to $125,300 per year benchmarked in the Washington, D.C. metropolitan area. The target salary is $113,000. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at [email protected].

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or [email protected] emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at [email protected].

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