MES Service Manager
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Vacancy Title: MES Service Manager
Vacancy Location: Miramar, FL, USA
Engagement Type: Permanent, Full-Time
The Role
Are you a dynamic leader with a passion for driving excellence in service operations within a fast-paced, technical environment? As an MES Service Manager, you’ll have the exciting opportunity to lead a team of dedicated professionals and ensure the safe, efficient, and high-quality delivery of Marine Evacuation Systems (MES) services. You will be at the forefront of our service operations, managing everything from scheduling and resource planning to optimizing processes and ensuring regulatory compliance.
We’re looking for someone who is not only skilled in service management but also hungry for knowledge and personal development. In this role, you’ll have the chance to grow both professionally and personally, driving continuous improvement and making a real impact on our business. At Survitec, we offer a fast-paced environment where your efforts will be highly rewarding, and your leadership will play a pivotal role in shaping the future of our service delivery.
This isn’t just a job—it’s the next step in your career journey.
Key responsibilities for the MES Service Manager role include but are not limited to:
Essential criteria:
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme
How To Apply
To Apply, please click the Apply button and submit your application via our website.
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
Vacancy Location: Miramar, FL, USA
Engagement Type: Permanent, Full-Time
The Role
Are you a dynamic leader with a passion for driving excellence in service operations within a fast-paced, technical environment? As an MES Service Manager, you’ll have the exciting opportunity to lead a team of dedicated professionals and ensure the safe, efficient, and high-quality delivery of Marine Evacuation Systems (MES) services. You will be at the forefront of our service operations, managing everything from scheduling and resource planning to optimizing processes and ensuring regulatory compliance.
We’re looking for someone who is not only skilled in service management but also hungry for knowledge and personal development. In this role, you’ll have the chance to grow both professionally and personally, driving continuous improvement and making a real impact on our business. At Survitec, we offer a fast-paced environment where your efforts will be highly rewarding, and your leadership will play a pivotal role in shaping the future of our service delivery.
This isn’t just a job—it’s the next step in your career journey.
Key responsibilities for the MES Service Manager role include but are not limited to:
- Lead a team of technicians and administrators in the delivery of MES services within the designated operational area.
- Oversee scheduling and coordination of both workshop and onboard service activities, ensuring optimal efficiency and meeting customer demands.
- Manage full cycle personnel operations, including hiring, onboarding, training, and performance management.
- Ensure equipment, tools, and spares are available to service teams, avoiding interruptions in operations.
- Plan manpower requirements based on customer demand, managing the budget and recommending appropriate staffing levels.
- Implement continuous process improvements in collaboration with OEM partners, driving standardization and efficiency across the service footprint.
- Support bids and tenders by providing operational input and performance feedback to sales teams.
- Ensure compliance with safety standards and regulatory requirements, maintaining a safety-first culture.
- Ensure the necessary equipment, tools and spares to conduct the service work are always available to the service teams, to avoid any interruption in the operations
- Secure all necessary logistics arrangements to move equipment and personnel between vessels and service shops
- Engage in customer demand review to align team capacity with changing needs and support strategic planning for overall service operations.
Essential criteria:
- Bilingual in English and Spanish.
- Experience in service operations, project management, planning, and resource allocation, preferably within the maritime industry.
- Strong leadership, organizational, and planning abilities, with a talent for managing diverse teams in a high-volume, technical environment.
- Ability to handle complex information, work under pressure, and meet deadlines.
- Proficiency in using computer systems and databases for operational planning.
- Strong communication skills to engage with various audiences and foster a collaborative team environment.
- Ability to work irregular hours and travel as required by customer schedules.
- Professional Development Opportunities
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit
- Gift card vouchers upon reaching 5 years of service.
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
- Health, Dental, Long-Term Disability and Life Insurance Cover
- 401(K) Retirement Benefit
- Bi-weekly Pay Date
- 10 fully paid statutory holidays
- Up to 80-160 hrs annual leave (Depending on length of service)
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme
How To Apply
To Apply, please click the Apply button and submit your application via our website.
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
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