IT Project Manager (Contact Center)

*** IT'S A W2-CONTRACT POSITION, NO C2C / 1099 ***

Position Title: IT Project Manager (Contact Center)

Location: Denver, CO is preferred (would be working 3 days/month onsite)

Duration: 6 - 12+ Months with strong possibility of an extension through 2026.

Required Skills and Expertise:

• 3+ years of project management experience.
• Experience in serving as a PM for complex Contact Center project initiatives.
• Expertise with NICE CXOne or a similar contract center platform is ideal.
• Strong project budgeting expertise.
• Proven ability to present information to executive level leadership and articulate clearly and concisely.
• Expertise in managing risks and aissues.
• High level project forecasting expertise.
• Experience working with geographically dispersed teams as well as vendors.
• Must demonstrate experience in serving as a Project Manager for a product rollout across a large organization.
• Skilled in working with MS Excel
• PMP Certification is preferred
• Needs to have a proactive approach and exude excellent communication skills.
• Experience driving project through implementation and working through the change management process as needed.
• Experience using PPM (Project and Portfolio Management) tool.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.