Customer Success Specialist / Live Chat Support - US REMOTE
Salary undisclosed
Apply on
Original
Simplified
Employer Industry: Customer Support Services
Why Consider This Job Opportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Why Consider This Job Opportunity
- Opportunity for remote work, providing flexibility in your schedule
- Engage with a diverse customer base and make a positive impact on their experience
- Collaborative work environment with cross-functional team support
- Chance to contribute to the continuous improvement of service offerings
- Develop strong relationships with clients and enhance customer satisfaction
- Engage with customers through live chat, addressing inquiries and providing product support
- Maintain professionalism and empathy in all customer interactions
- Document customer interactions in the CRM system for accurate record-keeping and follow-up
- Collaborate with other departments to resolve complex issues and escalate when necessary
- Gather customer feedback and insights to assist in improving products and services
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Previous experience in customer support or a similar role, preferably in a remote environment
- Excellent verbal and written communication skills
- Experience with live chat tools and CRM software
- Strong problem-solving skills and ability to manage multiple chat conversations simultaneously
- Experience in a remote work environment
- Proficiency in managing customer accounts and onboarding processes
- Prior experience with customer feedback collection and analysis
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Similar Jobs