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Customer Success Specialist / Live Chat Support - US REMOTE

Salary undisclosed

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Employer Industry: Customer Support Services

Why Consider This Job Opportunity

  • Opportunity for remote work, providing flexibility in your schedule
  • Engage with a diverse customer base and make a positive impact on their experience
  • Collaborative work environment with cross-functional team support
  • Chance to contribute to the continuous improvement of service offerings
  • Develop strong relationships with clients and enhance customer satisfaction

What To Expect (Job Responsibilities)

  • Engage with customers through live chat, addressing inquiries and providing product support
  • Maintain professionalism and empathy in all customer interactions
  • Document customer interactions in the CRM system for accurate record-keeping and follow-up
  • Collaborate with other departments to resolve complex issues and escalate when necessary
  • Gather customer feedback and insights to assist in improving products and services

What Is Required (Qualifications)

  • High school diploma or equivalent; associate's or bachelor's degree preferred
  • Previous experience in customer support or a similar role, preferably in a remote environment
  • Excellent verbal and written communication skills
  • Experience with live chat tools and CRM software
  • Strong problem-solving skills and ability to manage multiple chat conversations simultaneously

How To Stand Out (Preferred Qualifications)

  • Experience in a remote work environment
  • Proficiency in managing customer accounts and onboarding processes
  • Prior experience with customer feedback collection and analysis

#CustomerSupport #RemoteWork #CustomerSuccess #CareerOpportunity

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