Operations Coordinator
Salary undisclosed
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Summary
Office of Chief Counsel, IRS, seeks enthusiastic individuals to serve taxpayers fairly and with integrity by providing correct and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS. Please click "Learn more about this agency" to find out more about Chief Counsel's various offices, to view some of the workplace attributes that Chief Counsel's workforce rates most favorably, and to hear from employees themselves.
Learn more about this agency
This job is open to
Clarification from the agency
See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.
Duties
As An Operations Coordinator, You Will
What does an Operations Coordinator do? As an Operations Coordinator, you will provide and coordinate a variety of complex legal support functions and administrative duties, as well as provide technical advice and guidance to a team of support staff located in assigned Post of Duty (POD). The Operations Coordinator will serve as a leader to the team that provides administrative and clerical assistance to the first and second line managers, attorneys, and paralegals within the cluster. Each POD serves a mix of different legal divisions, each with its particular case processing needs, rules and other specialized considerations. Additional duties include, but are not limited to the following:
Requirements
Conditions of Employment
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See "Required Documents" for a list of document requirements for all employment authorities.
For GS-11
To qualify for this position of Operations Coordinator you must meet the qualification requirements listed below by the closing of this announcement:
Specialized Experience: Your resume must detail at least one year of specialized experience which includes: Resolving problems of a non-technical nature; reviewing legal documents for adherence to policies and procedures; evaluating office operations and recommending adjustments as needed; performing administrative office duties such as providing input on personnel actions, preparing requisitions, monitoring resources, or coordinating and balancing workload; and providing training to employees. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
OR
Education Substitution: You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as a business or management degree.
OR
Combination of Education and Experience: You may qualify by a combination of experience and education: Options for qualifying based on a combination are identified in the online questions.
NOTE: If qualifying based on education, your transcripts will be required as part of your application package.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
Time in Grade Requirement for GS-11: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov)
Additional information
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Customer Service, Leadership, Oral and Written Communication, Planning and Evaluating, and Technical Credibility. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position.
Referral:If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must receive a score of 80 or better to be rated as "well qualified" to receive special selection priority.
Required Documents
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.
Current and Former Federal Employees - Documentation Relating to Your Federal Employment- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.- Submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating. If it is not dated within the last 12 months or if you have not received a performance appraisal, please explain why in your application.
Current Chief Counsel Employees on an Excepted Service Veteran's Recruitment Appointment (VRA) or Schedule A (Employee with Disability) Appointment - If you are eligible in this category, you are required to submit an SF-50 showing current Chief Counsel Excepted Service VRA or Schedule A (Employee with Disability) Appointment (block 24 must be a "1" or "2" AND block 34 must be a"2.").
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) Documentation If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. See "Education" for more details.
If you are relying on your education to meet qualification requirements
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/18/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00-4:30 ET, Monday - Friday). To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12580379
If you require a reasonable accommodation for a disability or medical condition during any part of the application and hiring process, please contact Kimberly Johnson, Reasonable Accommodation Coordinator, HR Labor & Employee Relations Division, by phone at 469-801-1728 or by email at [email protected]. The IRS - Office of Chief Counsel provides reasonable accommodations to qualified applicants with disabilities on a case-by-case basis. You must contact us by 5:00 p.m. Eastern Standard Time on the announcement's closing date to request accommodation. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Sherry Laster
Phone 469-801-1040 Email [email protected]
Address Office of Chief Counsel, IRS
Staffing, Classification and Benefits Branch
1111 Constitution Ave, NW
Washington, DC 20224
US
Learn more about this agency
Next steps
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Share
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817252700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Office of Chief Counsel, IRS, seeks enthusiastic individuals to serve taxpayers fairly and with integrity by providing correct and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS. Please click "Learn more about this agency" to find out more about Chief Counsel's various offices, to view some of the workplace attributes that Chief Counsel's workforce rates most favorably, and to hear from employees themselves.
Learn more about this agency
This job is open to
- Internal to an agency
- Career transition (CTAP, ICTAP, RPL)
Clarification from the agency
See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.
Duties
As An Operations Coordinator, You Will
What does an Operations Coordinator do? As an Operations Coordinator, you will provide and coordinate a variety of complex legal support functions and administrative duties, as well as provide technical advice and guidance to a team of support staff located in assigned Post of Duty (POD). The Operations Coordinator will serve as a leader to the team that provides administrative and clerical assistance to the first and second line managers, attorneys, and paralegals within the cluster. Each POD serves a mix of different legal divisions, each with its particular case processing needs, rules and other specialized considerations. Additional duties include, but are not limited to the following:
- Provide technical assistance and solutions to problems referred by support staff regarding Chief Counsel procedures and requirements for processing legal documents and providing legal support for cases.
- Prepare a variety of administrative and legal documents such as cover letters, correspondence, reports, pleadings, and briefs that include tables of contents, tables of citations, statutory appendices, and financial and statistical tables.
- Ensure all information on security policies and guidance is conveyed to employees, and that security incidents are documented and reported in accordance with appropriate, rules, policies, procedures, etc.; provide awareness training to computer users and conduct random checks to verify security procedures.
- Develop and maintain effective relationships with managers and employees at all levels of the IRS organization for the purpose of supporting the legal services provided by the Office of Chief Counsel.
- Handle or assist in the administration of the transit subsidy program for all staff (legal and non-legal) located at the POD.
- Monitor the status and progress of work, makes day-to-day adjustments in accordance with established priorities, and obtain assistance from the Office or others when problems arise. Instruct support staff on specific tasks and job techniques and make available written instructions, reference materials, and supplies.
- Answer a variety of administrative and legal support questions for office employees on different procedures, policies, and directives. Obtain needed information or decisions from attorneys or paralegals on problems that arise. Keep abreast of any changes in processing requirements for team's work.
- Provide training to new employees in accordance with established administrative procedures and practices. Arrange procedural legal case processing training and orientation for all new support employees. Provide information regarding new or revised procedures relating to any of the legal or administrative functions to all support staff. Assist in the arrangement of training in the use of office automation software packages and remains up to date on the use of office systems (manual and automated), software and technology.
Requirements
Conditions of Employment
- Refer to "Additional Information"
- Click "Print Preview" to review the entire announcement before applying.
- Must be a U.S. Citizen or National
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See "Required Documents" for a list of document requirements for all employment authorities.
- Career Transition Assistance Program
- Current Chief Counsel Employee
For GS-11
To qualify for this position of Operations Coordinator you must meet the qualification requirements listed below by the closing of this announcement:
Specialized Experience: Your resume must detail at least one year of specialized experience which includes: Resolving problems of a non-technical nature; reviewing legal documents for adherence to policies and procedures; evaluating office operations and recommending adjustments as needed; performing administrative office duties such as providing input on personnel actions, preparing requisitions, monitoring resources, or coordinating and balancing workload; and providing training to employees. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
OR
Education Substitution: You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as a business or management degree.
OR
Combination of Education and Experience: You may qualify by a combination of experience and education: Options for qualifying based on a combination are identified in the online questions.
NOTE: If qualifying based on education, your transcripts will be required as part of your application package.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
Time in Grade Requirement for GS-11: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov)
Additional information
- We may select from this announcement or any other source to fill one or more vacancies.
- Relocation expenses are not authorized.
- This is a non-bargainingunit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- Subject to a 1-year probationary period (unless already completed).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- Undergo an income tax verification.
- The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Customer Service, Leadership, Oral and Written Communication, Planning and Evaluating, and Technical Credibility. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position.
Referral:If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must receive a score of 80 or better to be rated as "well qualified" to receive special selection priority.
Required Documents
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.
Current and Former Federal Employees - Documentation Relating to Your Federal Employment- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.- Submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating. If it is not dated within the last 12 months or if you have not received a performance appraisal, please explain why in your application.
Current Chief Counsel Employees on an Excepted Service Veteran's Recruitment Appointment (VRA) or Schedule A (Employee with Disability) Appointment - If you are eligible in this category, you are required to submit an SF-50 showing current Chief Counsel Excepted Service VRA or Schedule A (Employee with Disability) Appointment (block 24 must be a "1" or "2" AND block 34 must be a"2.").
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) Documentation If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. See "Education" for more details.
If you are relying on your education to meet qualification requirements
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/18/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00-4:30 ET, Monday - Friday). To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12580379
If you require a reasonable accommodation for a disability or medical condition during any part of the application and hiring process, please contact Kimberly Johnson, Reasonable Accommodation Coordinator, HR Labor & Employee Relations Division, by phone at 469-801-1728 or by email at [email protected]. The IRS - Office of Chief Counsel provides reasonable accommodations to qualified applicants with disabilities on a case-by-case basis. You must contact us by 5:00 p.m. Eastern Standard Time on the announcement's closing date to request accommodation. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
Sherry Laster
Phone 469-801-1040 Email [email protected]
Address Office of Chief Counsel, IRS
Staffing, Classification and Benefits Branch
1111 Constitution Ave, NW
Washington, DC 20224
US
Learn more about this agency
Next steps
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
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- Accepting applications
- Open & closing dates
- Salary
- Pay scale & grade
- Remote job
- Telework eligible
- Travel Required
- Relocation expenses reimbursed
- Appointment type
- Work schedule
- Service
- Promotion potential
- Job family (Series)
- 0301 Miscellaneous Administration And Program
- Supervisory status
- Security clearance
- Drug test
- Position sensitivity and risk
- Trust determination process
- Suitability/Fitness
- Financial disclosure
- Bargaining unit status
- Announcement number
- Control number
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817252700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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