IT Support Technician
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Impact Technology Group is hiring! We're looking for an experienced IT Support Technician who thrives in a fast-paced environment and is passionate about helping others.
Based in Birmingham, Impact Technology Group is a Managed Services Provider that designs, implements, and manages networks of various sizes and complexities, tailored specifically for professional services firms. The company was founded on the principle that small businesses deserve the same advanced technological capabilities as large enterprises. Any organization that prioritizes technology should have access to a team capable of managing their tech requirements while providing excellent customer service.
If asked to join our team, you would work directly with firm clients and team members to deliver support, solutions, and an excellent service experience. This is a full-time, salaried position with benefits. The primary working hours are Monday through Friday from 8:00 AM to 5:00 PM. The position will require participation in a rotating on-call schedule.
Requirements
- Commitment to delivering outstanding service and enhancing client satisfaction
- Values teamwork
- A results-driven mindset
- Motivated and growth-oriented professional
- Ability to communicate information to non-technical clients
Technical Requirements
- Ability to deploy and troubleshoot Windows desktop and server operating systems (Windows 2016, 2019, 10, 11, etc.)
- Strong understanding of Active Directory, Azure Active Directory, and Group Policy
- Working knowledge of client/server-based applications
- Knowledge of desktop peripheral devices and deployment (printers, scanners, etc.)
- Experience with Office 365 and G Suite
- Working knowledge of TCP/IP
- Working knowledge of firewalls and routers including VLAN configuration
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- Experience with network monitoring and management tools
- Knowledge of cybersecurity principles and best practices
- Experience with backup and disaster recovery solutions
- Familiarity with virtualization technologies
Role and Major Responsibilities
- Ensure security products are deployed and functional
- Review systems for best practices geared toward security
- Participation in an escalation process through a ticketing system, email, and phone
- Assist end-users with mid-tier level troubleshooting steps for submitted tickets post-escalation
- Server deployments, migrations, and support
- Desktop deployments and support including application support, peripheral support, and workstation deployments
- Work with software vendor support to correct issues on many levels
- Track time and document changes
- Must be able to lift heavy objects (50 lbs+-)
- Salary: Based on experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Windows Server: 3 years (Preferred)
- Relevant technology: 2 years (Preferred)
- Experience working for a Managed Services Organization is a plus
Work Location: In person
Job Types: Full-time, Permanent
Pay: From $40,000.00 per year - based on experience