Specialist, Innovation Content and Training

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Job Purpose And Basic Function

The Innovation Content and Training Specialist plays a pivotal role in supporting the Center for Community Health Innovation's (CCHI) strategic objectives. Reporting to the Deputy Director of Innovation, the Specialist assists in the development and implementation of innovation related content and logistics, from self-paced learning, to webinars, and conference sessions. This position will work closely with the Deputy Director to ensure the successful execution of innovation events, from initial planning to post-event analysis.

Responsibilities

Description of Primary Responsibilities and Duties

• Support in the curation, development and implementation of Innovation related content and programs.
• Contribute to the development of engaging training materials, including presentations, handouts, and case studies that further the innovation efforts of NACHC and community health centers.
• Gather and organize relevant content from diverse sources, including industry reports, research papers, and best practices.
• Maintain a centralized repository of innovation-related resources and organizations ensuring its accessibility and ease of use for NACHC staff to make data driven decisions.
• Manage the sub granting of dollars to partners in the field, including identifying partners, managing the execution of agreements, and tracking their progress and reporting as part of larger initiatives
• Manage event logistics planning and execution for innovation-related events such as including hackathons, webinars, and the InnovationEx conference.
• Collaborate with cross-functional teams to plan and execute innovation-related events.
• Coordinate event logistics, with assistance and guidance from the larger NACHC events team.
• Implement strategies designed to enhance participant engagement and maximize event impact.
• Analyze event data to measure success, identify areas for improvement, and inform future planning.
• Create and maintain event documentation, including agendas, presentations, and evaluation reports.
• Manage virtual event platforms, ensuring a seamless participant experience and addressing technical challenges.
• Lead in the data collection and analysis efforts that will generate data driven decision-making by NACHC leadership.
• Collect, analyze, and interpret data to identify emerging trends, identify content gaps, and inform strategic decision-making.
• Conduct market research to understand industry trends, identify potential partners, and uncover opportunities for innovation.
• Prepare clear and concise reports summarizing key findings and recommendations.
• Support in the sources and evaluation of partner companies related to NACHC’s innovation and TechQuity efforts.
• Identify and research potential partner companies that alight with NACHC’s mission and vision and can provide valuable insights for NACHC’s TechQuity Tank offering.
• Based on NACHC developed criteria, create evaluation debriefs for NACHC leadership on multiple companies based on their impact on the Quintuple Aim, alignment with the health center movement, and alignment with NACHC TechQuity principles.
• Build and maintain relationships with selected partner companies to ensure ongoing collaboration and support.
• Support function area responsibilities and activities related to engagement with NACHC’s constituents.
• Support the planning and implementation of NACHC conference education.
• Support function area at NACHC conferences, constituent-supported meetings, and/or other meetings as needed.
• Support function area reports/briefings for NACHC’s Board of Directors and in response to items raised by constituents.
• As directed, staff and support NACHC Committees, Subcommittees, and/or Taskforces of the Board of Directors.
• Support and engage in cross-organizational engagement efforts with colleagues.
• Represent function area, and/or based on self-directed interest with supervisor approval engagement, in cross-organizational workgroups as requested or as interested based on experience, needs, and availability. This may include Performance Improvement (PI) teams, affinity groups, Diversity, Equity, and Inclusion (DEI) teams, review panels, HR interview panels, and/or other NACHC efforts.
  
  

Professional/Technical Knowledge, Skills, & Abilities

• In-depth understanding of program management and event planning.
• Experience in health and/or social safety net issues, primary care services, and commitment to justice, equity, diversity, and inclusion.
• Strong problem-solving skills with a creative and innovative approach.
• Demonstrated commitment to professional growth and learning new skills.
• Excellent organizational skills with attention to detail and ability to prioritize multiple projects.
• Outstanding communication skills and the ability to engage with diverse stakeholders effectively.
  
  

Experience

• Bachelor of Business Administration, or equivalent work experience.
• Proficiency in Microsoft Office applications and project management tools.
• Experience with video-conferencing platforms like Microsoft Teams and Zoom.
• Knowledge of project management, customer relationship management, and learning management platforms.
• Experience working in QI and/or evaluation.
• Ability to employ digital tools for collaboration, communication, and project management.
• Proficiency in data visualization tools to create compelling reports and presentations.
• Strong writing, editing, and proofreading skills.
  
  

Salary Range: $56,000- $61,000