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Technical Support Specialist[HYBRID Austin]

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Job Title: Technical Support Specialist
Hybrid - Austin, TX

*This is an exclusive, off-market opportunity. Our executive client searches are confidential.*
Apply now to learn more about this unique new position!

Overview:
Seeking a Technical Support Specialist with strong troubleshooting skills and experience in SQL and AWS to join our Technical Services team. In this role, you will work closely with software and QA teams, providing technical support to ensure optimal client experiences.

What you get to do:
  • Technical Troubleshooting: Efficiently resolve technical issues and conduct root-cause analysis.
  • SQL Server: Execute and analyze SQL scripts to identify and troubleshoot database issues.
  • Diagnostic Tools: Use AWS tools (e.g., CloudWatch, DynamoDB) along with Redis and RabbitMQ to diagnose client issues.
  • Scripting in Visual Studio (C#): Run diagnostic and repair scripts to address specific technical issues.
  • Cross-Functional Communication: Act as a bridge between Professional Services and Software Development teams to convey technical requirements and resolutions.

What you need to succeed:
  • 3+ years in a technical support role with a technical degree.
  • Proficiency in SQL Server querying and AWS console usage.
  • Knowledge of C# scripting in Visual Studio for diagnostics.
  • Excellent communication skills for both technical and non-technical audiences.
    :

Preferred

  • Familiarity with legal technology or eDiscovery is a plus.


Bonus Perks:
As a valuable new member of the team, you will have access to our companys extensive client list, the support of a tenured team, and the opportunity to enroll in a variety of health benefit plans. We are eager to help ensure your success in this exciting new role.


Want to find out more about this job opportunity? Apply now!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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