BigFix Systems Engineer

Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain a Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

The BigFix Engineer is responsible for the day-to-day operations of the BigFix environment. This includes fixlet creation, patch deployment, software deployment, reporting, application health, and the overall application support. Responsible for installation, implementation, customization, and performance tuning of BigFix components and servers.

Duties and Responsibilities:

• Creating fixlet tasks to accommodate Software Distribution via BigFix.
• Create web reports filters and schedule reports.
• Setup and administrate BigFix OS Deployment.
• Configure & solve any issues related to patching & compliance related activities.
• Ensures the smooth operation of Operational Technologies Tools for the business related to system stability and compliance.
• Manage crisis situations, which may involve security violations or complex technical hardware or software problems.
• Perform regular system auditing tasks including daily log monitoring, regular system patch reviews, and system alert message reviews.
• Create and regularly update the monitoring systems for production systems to ensure that appropriate personnel receive early warnings of potential issues.
• Effectively communicate relevant system related information to the information technology team and executives.
• Respond to escalated help desk issues that may involve complicated technical troubleshooting.
• Architect, implement, document, and maintain all technology and procedures to comply with the security requirements of a financial transaction processor (PCI).

Requirements:

• Minimum 5-8 years of relevant experience in BigFix BigFix L2\L3 Support and implementation is required.
• Ability to patch/release management and ensure all packages are deployed efficiently and to ensure appropriate resolution of BigFix and general patching issues.
• Experience in developing Relevance queries & Action script in BigFix.
• Proficient in understanding technical problems and their impacts to the business.
• Expertise in resolving BESRelay & BESClient issues.
• The ability to branch out into other applications within the Operational Technologies team scope.
• Ability to work both independently as well as collaboratively, achieving results within established timeframes with minimal supervision.
• Strong understanding and troubleshooting of server, workstation and network infrastructure and communication.
• Ability to manage and prioritize multiple assignments supporting business as usual, user request as well as special projects.
• Ability to effectively communicate and display a professional, mature attitude in dealing with internal customers, management, and personnel across the organization.
• Active HCL BigFix Platform 10/11 Certification or ability to obtain within the first 6 months.

Preferred Qualifications:

• Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in daily BigFix engineering tasks, including drafting patch deployment documentation, generating compliance reports, summarizing system health meetings, and preparing operational presentations.

• Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration, streamline patch management workflows, and optimize system automation and remediation processes.

Compensation and Benefits

The projected compensation range for this position is $115,000 to $155,000 per year benchmarked in the Washington, D.C. metropolitan area. The target salary for this role is $135,000. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at [email protected].

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or [email protected] emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.