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Associate Service Desk Technician Level 1

  • Full Time, onsite
  • Milestone Technologies, Inc.
  • On Site, United States of America
Salary undisclosed

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We are looking for an Associate Service Desk Technician to join our IT Service Desk Operations team, providing essential support to local and global internal users. This role focuses on delivering excellent customer service and basic technical support to ensure efficient resolution of user issues. You ll be supporting both Mac and PC environments and will work to resolve a variety of technical issues while maintaining a customer-centric approach. The position operates Monday through Friday during standard business hours.

Responsibilities:

  • Provide basic hardware and software support to end users, both remotely and onsite.
  • Troubleshoot simple technical issues such as password resets, software installations, and basic network connectivity problems (Wi-Fi, wired connections, remote access).
  • Document solutions and contribute to improving service desk processes.
  • Collaborate with team members and seek guidance from senior staff when needed to resolve user issues.
  • Stay informed on key team metrics and work towards service goals.
  • Maintain a user-first approach, ensuring a positive support experience for all users.

Qualifications:

  • Basic understanding of both Mac OS and Windows environments.
  • Knowledge of basic troubleshooting techniques for common IT problems, such as software malfunctions or network issues.
  • Strong interpersonal communication skills with a focus on customer service.
  • Ability to explain technical issues in simple, easy-to-understand terms.
  • Adaptable and able to learn new skills in a fast-paced environment.
  • A proactive attitude with a willingness to seek help and grow in the role.

Preferred Skills:

  • Knowledge of ServiceNow is a plus.
  • Familiarity with common collaboration tools (e.g., Slack, Teams, Google Workspace) is a plus.

This entry-level position is a great opportunity for those looking to start their career in IT support, with a strong focus on learning and development within the role. This is an Associate role, with eligibility to transfer into an L1 Technician position after a 6-month probationary period.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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