IT Liaison

Position Summary:

The IT Liaison will act as a bridge between the IT department and other departments to ensure the smooth implementation, support, and use of technology solutions within the organization. This role requires both a technical foundation and excellent communication skills to facilitate understanding and integration between teams, helping ensure that staff can effectively leverage technology to enhance client services and organizational operations.

Key Responsibilities:

1. Technology Solutions Support

Assist with the implementation of software and hardware solutions that support legal services, case management, and client intake processes.

Support end users with training, troubleshooting, and best practices on legal and office technology tools.

Monitor IT helpdesk requests, resolving or escalating issues as needed.

2. Remote Work Environment Development

Assist in designing and implementing an efficient, secure, and user-friendly remote work infrastructure that enables seamless communication and collaboration across teams.

Recommend and support tools for virtual collaboration, document sharing, video conferencing, and secure remote access to necessary resources.

Provide ongoing training and support for remote work solutions to ensure a productive and effective remote workforce.

3. Department Liaison

Serve as the main point of contact for coordinating between the IT department and other departments to ensure technical needs are met.

Gather and communicate feedback on technology use and needs, including identifying gaps and suggesting improvements.

Translate user needs into technical requirements for the IT department.

4. Training and Documentation

Develop and conduct training sessions for staff on existing and new technology solutions, including but not limited to case management software, collaboration tools, and data security.

Create and maintain user-friendly documentation, guides, and FAQs for common IT processes and software applications.

5. Project Management

Collaborate on IT projects, ensuring timelines and milestones align with organizational goals and end-user needs.

Participate in cross-functional project teams to support the successful roll-out and adoption of new technologies.

6. Data and Security Compliance

Assist with implementing data security protocols, supporting training on data privacy best practices for staff.

Work with IT staff to ensure that all systems and data meet organizational security and compliance standards.

Qualifications:

Education: Bachelor s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).

Experience: 2-4 years of experience in an IT support, project coordination, or IT liaison role, preferably within a nonprofit or legal services environment.

Technical Skills:

Proficiency with standard office software and basic troubleshooting.

Familiarity with case management software, CRM systems, or similar applications.

Understanding of remote work solutions, cloud-based collaboration tools, and data security.

Communication Skills: Strong verbal and written communication abilities, with a talent for explaining technical concepts to non-technical users.

Problem-Solving Skills: Ability to troubleshoot and resolve issues quickly and effectively.

Project Management: Experience with coordinating projects across multiple teams.

Preferred Qualifications:

Knowledge of legal services workflows, including client intake, case management, and document management.

Experience with setting up and supporting remote work solutions.

Understanding of nonprofit IT budgeting and resource constraints.