Commercial Insurance Agency Service Manager (9717)

About the Role

An independent insurance agency is expanding its New Jersey leadership team with the addition of Commercial Insurance Agency Service Manager. Leading a team of 15-20 employees in account management and client service roles, your goals focus on employee development, customer service cohesiveness, and ensuring excellent client retention & satisfaction.

Duties & Responsibilities

You ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales.

• Interview, hire, train, and develop client service employees. Explore any and all options for learning and development, from individuals at the earliest stages of their insurance career to seasoned professionals.
• Foster a culture of support, encouragement, and collaboration. Develop and execute individual performance plans, ensuring a high level of job satisfaction while maximizing the efficiency and productivity of each team member.
• Build strong working relationships with other agency groups, streamlining the process for account management, renewal preparation, upselling/cross selling opportunities, and support on critical and complex account issues alongside the producers.

Skills & Experience

• Previous work experience in account management at a retail insurance agency is critical to provide expertise to the team you ll manage.
• At least 7+ years of commercial insurance industry experience with 3-5 years of supervisory experience preferred.
• Strong leadership traits. Able to influence teams, mentor and guide other professionals to achieving their goals, and support the agency s executive team in executing strategic plans.
• Active P&C insurance license is required.

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.