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Jobs or company...
C

Technical Support - Specialist

  • Full Time, onsite
  • Care Dynamics, LLC
  • On Site Hybrid, United States of America
Salary undisclosed

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Job Description

Job Description

Technical Support Specialist

Is tech troubleshooting second nature to you?

This role places you on the frontline, supporting a U.S. Government program, where you'll play a critical part in a high-stakes, mission-critical environment. As a Technical Support Specialist, youll handle a range of tasks from general troubleshooting to advanced system administration, helping ensure seamless operations across various environments.

Whats in it for you?

  • Competitive Pay: $25.19/hr plus a $2.00/hr reward.
  • Hybrid Work Model: Enjoy a mix of onsite and remote work.
  • Work on Impactful Projects: Support critical cyber capabilities, collaborating with various tech groups.
  • Skill Growth: Exposure to a broad tech stack, from Solaris to Cisco networking.
  • Regular Hours: Monday to Friday, 9am to 5pm, CST.

What youll be doing:

  • Provide Tier I and Tier II support, handling troubleshooting, user account management, and software installations.
  • Engage with system health monitoring and status reporting.
  • Document problem resolutions in the tracking system.
  • Assist remotely located users and interface with development, testing, and deployment teams.
  • Participate in incident response, prioritizing and resolving issues.
  • Offer support for both COTS and GOTS software as a Tier III resource.
  • Provide regular status updates to management and input for reports.

Requirements:

  • Citizenship: Must be a U.S. Citizen with active Top Secret clearance and SCI eligibility.
  • Experience: 6+ years in technical support roles with systems like Solaris, AIX, Red Hat, Microsoft Windows, VMware, and Citrix.
  • Education: High School diploma.
  • Technical Skills: Familiarity with TCP/IP, Cisco equipment, shell scripting, RAID, and more.
  • Certifications (desired): ITIL, IAT Level I compliance.

Does this sound like something you want to be part of?

Come join our team and lets shape the future of digital innovation!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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