Patient Access Representative

The Company

At Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve.

Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.

Mindful Care is looking for a dedicated Patient Access Representative to join our team. This role is crucial in managing and facilitating the referral process within our organization, ensuring that patients receive timely and appropriate services. As the first point of contact, you will communicate effectively with patients, referring parties, and internal teams to coordinate appointments and follow-ups with exceptional customer service.

Our Patient Access Representatives:

• Manage and process incoming referrals, ensuring accurate documentation and timely communication.
• Schedule appointments for referred clients and coordinate necessary services.
• Monitor and track the status of referrals, providing updates to referents and patients as needed.
• Address patient and referent inquiries, providing support throughout the referral process.
• Collaborate with internal teams to enhance strategies and improve service delivery.
• Re-engage with patients who do not respond to outreach efforts.
• Proactively manage patients who miss appointments, ensuring outreach and rescheduling.
• Assist with in-person check-in/check-out processes.
• Facilitate in-office patient registration.
• Support New Patient submissions and Existing Patient scheduling.
• Review and collect payments, manage patient balances, and send payment links. Handle basic billing inquiries, escalating detailed issues to relevant departments.
• Centralize all inbound communications (emails, calls, texts) to streamline responses or direct to appropriate teams.
• Perform additional tasks as assigned by management.
  
  

Your Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Experience in a call center environment; healthcare experience preferred.
• Prior customer service experience in medical or mental health practices is preferred.
• Excellent interpersonal skills and professional manner.
• Strong verbal and written communication skills.
• Ability to schedule appointments based on patient needs.
• Well-organized and detail-oriented.
• Ability to multi-task and prioritize work in a fast-paced environment.
• Strong computer proficiency.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience working with diverse populations, including various ethnic backgrounds, socioeconomic statuses, sexual orientations, and gender identities.
  
  

Schedule:

• Monday-Friday: 8:00am-5:00pm (Training schedule)
• 4/10 schedule: 8am-6pm to begin in January
  
  

Compensation And Benefits

• Competitive base salary of $18 per hour.
• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony
  
  

Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

About Us

Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don’t have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.

And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.

The following resources provide free and confidential 24/7 support:

• Suicide & Crisis Lifeline Call 988
• Crisis Text Line Text HOME to 741741
• Trevor Lifeline Call 1-866-488-7386
  
  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.