Systems Engineer for National Law Firm
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Systems Engineer for National Law Firm
MUST HAVE LAW FIRM EXPEREINCE
This position requires interaction with staff at various levels of the Firm and strong communication and interpersonal skills are a necessity.
Also of the utmost importance is a sense of urgency and the ability to prioritize the resolution of issues while still performing other assigned duties.
Responsibilities
Proficiency working with Microsoft Windows Server, Microsoft SQL, Microsoft SCCM, Microsoft Windows 10, and the Microsoft Office Suite
Knowledge of application customization and integration; legal specific applications preferred
Monitor, Administer, and Troubleshoot Server Environment
Including, but not limited to Aderant, SQL, DMS, File Servers, Remote Access Servers, etc.
Monitor, Administer, and Troubleshoot Network devices such as Switches, Wireless Access Points, Internet Circuit, etc.
Oversee and monitor data backups.
Respond to support requests escalated by other IT team members and document resolutions in the HelpDesk Ticketing system or knowledgebase
End user application support, requires a strong working knowledge of all Firm Applications
Application break/fix troubleshooting beyond capabilities of Systems Specialist or HelpDesk Technician
Maintain an inventory of Firm software, including license counts and current versions while ensuring that updates and new versions are tested and installed in a timely fashion.
Work with software vendors to ensure updates and new versions are installed in a timely fashion.
Coordinate large projects with IT Director, open support cases, as needed, with various hardware and software vendors to resolve issues
Identify and resolve network, hardware, and software technical problems.
Monitor/analyze existing systems to identify areas that require attention or improvement and make recommendations to IT Manager.
Evaluate proposed projects and consult with appropriate vendors to assess adequacy of existing applications.
Research and recommend the purchase of required applications that will satisfy the needs of the Firm
Expereince with:
Windows Based Servers and Workstation OS, Microsoft SCCM/ Microsoft Configuration Manager
Microsoft Office 365
HP and Canon Networked Printers; and basic networking technology
iOS and Android operating systems and devices
Prior experience with Legal Specific Software applications (iManage, BigHand, Aderant, Workshare, Needles, Centerbase, etc.) a plus but not required at start.
Knowledge of Citrix or other Virtual desktop environment
PowerShell or related scripting language
Education:
Successful completion of an appropriate course of study or graduation from an accredited college, trade school, or I.T. training program
Minimum of 8 years technical support experience. Prior experience in a legal environment preferred
IT Related Certification(s) a plus