Service Support Specialist
Salary undisclosed
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Our client, a world leader in diagnostics and life sciences, is looking for a " Service Support Specialist ".
Overview:
This role supports the Operations team by managing back-office functions related to customer field support and case management. Responsibilities include troubleshooting complex issues, resolving system problems, and assembling documentation to enhance business operations.
Key Responsibilities:
- Provide reporting support and monitor field rosters.
- Develop and maintain standard operating procedures and business documentation.
- Act as the primary contact for escalated issues, serving as a liaison to internal and external stakeholders.
- Conduct audits for quality control, identify errors, make corrections, and recommend process improvements.
- Participate in special projects requiring business expertise.
Qualifications:
- Required: Associate s degree with 1+ year of experience, problem-solving skills, organization, multitasking, communication skills, and intermediate computer proficiency.
- Preferred: Bachelor s degree in business, finance, accounting, or supply chain; experience with SAP and Salesforce; advanced skills in data entry, Google Apps, MS Office, and customer service-oriented skills.
Interested! Please apply or send your resume to
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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