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Jobs or company...

Help Desk Support

Salary undisclosed

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Dice
Original
Simplified

  • The client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice.

  • The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.


Location: This position will be 100% onsite at the customer location(s) in Washington, DC

Clearance: Public Trust security clearance required (Secret Clearance highly desired)



  • The types of work a candidate for these positions should expect to perform include but aren t limited to the following:

  • Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base

  • Break/Fix support for government-provided end-user computer devices, such as replacing hard drives or batteries which fail

  • Installation of specialty software that is not already packaged in SCCM

  • Removal of devices from the network as directed by Security

  • Assess issues and diagnose problems with printers

  • Install printer toner



Required Education & Experience:



  • High School diploma with 5+ years of prior relevant experience

  • Customer service-focused attitude

  • Current Public Trust clearance

  • Ability to maintain a Public Trust clearance

  • Past experience providing IT (Tier II) support in a Windows office environment

  • Excellent written and verbal communication skills

  • Use of an ITSM ticketing system


Desired Requirements:



  • Past experience with Department of Justice components

  • Current Secret clearance


Salary Range:: $30/hr- $39/hr

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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