Desktop Support Analyst

Position: Desktop Support Analyst
Location: Zanesville, OH, United States, 43701 - (Only Local's form OH)
Duration: Long Term on W2
Experience: 3-5 Years

High School diploma with 3-5 years experience with Desktop and Server platforms

Bachelor s degree in computer science is a plus

Certifications issued by Microsoft, Apple or CompTIA are plus

Problem solving and critical thinking abilities

Great customer service skills to patiently and calmly handle customers who are frustrated with their systems technical problem

Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.

Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.

Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.

Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.

Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.

Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.

Responsible for partnering with the business units supported to understand the business impact of support issues.

Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.

Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.

Technical documentation of hardware/software additions or changes.

Update inventory, addition or changes to the inventory database.

Demonstrates creativity and initiative in problem solving.

Updates and closes trouble tickets and service requests.

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