Field Network Technician

Job Summary:

The Field Network Technician is part of the Network Engineering & Operations team, responsible for the implementation, maintenance, management, and troubleshooting of the i3 Broadband network infrastructure. This role collaborates with the team to ensure a highly available network that aligns with business goals and service level agreements (SLAs).

Duties/Responsibilities:

• Install and configure a variety of network devices and services, such as routers, switches, firewalls, and Passive Optical Network (PON) access equipment.
• Perform network maintenance and system upgrades to facilitate network expansion.
• Provide Level 2/3 support and troubleshooting to resolve technical issues.
• Follow established Method of Procedure (MOP) documents.
• Adhere to configuration and change management policies to ensure changes to the network infrastructure are made with proper awareness, approval, and success.
• Collaborate with vendors and other Network Engineering & Operations personnel to resolve problems.
• Log into and audit network devices, ensuring documentation accurately reflects the current state of the network.
• Implement engineering guidelines for performance, reliability, security, and scalability by performing installation, testing, and acceptance of network hardware and services.
• Communicate project status clearly and proactively to engineering support staff, project management, and other relevant teams.
• Participate in an on-call rotation and provide after-hours field support during network maintenance and service interruptions.
• Engage in continuous training on products and services.
• Use small hand tools, power tools, and test equipment.
• Work with alarms, high-voltage electricity, and color-coded wiring.

• Willingness to thrive in a fast-paced environment while maintaining strong attention to detail.
• Analytical mindset with a passion for technology.
• Excellent communication skills and a professional demeanor.
• Ability to quickly adapt to and understand new processes and technologies.
• Solid understanding of networking protocols.
• Proven proficiency in core technician skill sets.
• Possession of certifications and licenses as required by state and local regulations.
• Availability to work required shifts and overtime as needed.

• High school diploma; post-secondary education is a plus.
• Valid state driver s license with a clean driving record.
• 5+ years of experience in service installation and repair within a multi-service provider or telecommunications environment.

• Ability to carry and operate tools and equipment.
• Sufficient ability to distinguish various wire colors.
• Capability to frequently bend, stoop, and crawl.
• Ability to climb ladders or utility poles and work at heights.
• Comfortable working in confined spaces.
• Willingness to work outdoors in extreme weather conditions and varied environments, including wet or dry locations.
• Must be able to sit at a desk for extended periods and work on a computer for up to 8 hours per day.
• Proficiency in operating personal computers, telephones, and other standard office equipment.

i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.