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Jobs or company...
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Field Operations Coordinator - Hoffman Mechanical Solutions, Inc

  • Full Time, onsite
  • Hoffman & Hoffman Inc
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

Job Title: Field Operations Coordinator

Reports to: Area Manger or Director of Technical Operation

FLSA Status: Exempt

We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.

Position Purpose:

  • Assist the local Area Manager and/or Director of Technical Operations as needed to maximize efficiency and effectiveness of field operations. This hybrid support role encompasses numerous managerial/administrative/sales/operational tasks that may vary as our business needs fluctuate.

Some are included below:

  • Provide guidance and direction to administrative personnel to effectively plan, schedule, coordinate, etc. all activities related to field HVAC service and construction/replacement work.
  • Work with local Sales Team to identify customer problems and offer solutions to their HVAC needs. Survey jobs as necessary to assist in developing scope of work, detailed estimates, and customer proposals. Maintain strong customer relationships and be proactive and fully engaged in customer account management.
  • Project Manage larger quoted jobs in the local area as necessary to ensure jobs transpire with proper coordination and efficiency.
  • Mentor field technicians on administrative requirements such as paperwork, communications with customers, etc. Review and critique/correct technician paperwork such as timesheets, field reports, startup sheets, warranty forms, p-card documentation, etc.
  • Routinely monitor technician field activity and follow up on unresolved and/or outstanding issues in order to provide timely closure of jobs, invoicing, etc.
  • Support various managers, Sales Representatives, etc. and provide them with critical information necessary to support field personnel and customers efficiently and effectively.

Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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