IT Solutions Engineer

We're hiring an IT solutions engineer to join our team of IT professionals in supporting Dowbuilt's work as a high-end residential builder across the country. The IT Solutions Engineer position actively maintains, supports, and contributes to the development of IT engineering solutions and operational systems. These projects are deployed throughout the company, including but not limited to complex Smartsheets created with formulas and automations, Python files that use APIs to augment our SaaS Application ecosystem, shell scripting, internal wikis, and inventory databases. The IT Support Engineer will participate in bringing new applications online, administering SaaS applications, cost coding, cost engineering, and responding to security incidents in a timely fashion.

WHAT YOU'LL DO
As an IT solutions engineer at Dowbuilt, you'll be responsible for:

General

• Accountable for punctual attendance in meetings, meaningful contributions, and proactive communication of strategic directives or issue resolutions to both IT management and internal and external collaborators.
• Required to meet deadlines, memorialize successes and failures, and track progress communications across multiple platforms

Application Development and Support

• Support existing application assets, workflows, and automations
• Support and develop the in-house Python codebase
• Partner with other departments to optimize and develop new business workflows and data connections
• Accountable for management, support and comprehensive technical understanding of one or more Dowbuilt SaaS applications that IT services
• Leverage knowledge of SQL, PowerBI, and other data visualization tools
• Participate in departmental initiatives, such as new software roll-out

Help Desk and Endpoints

• Provide end-user help desk support for local and remote employees
• Provide shell scripting, M365 auditing, and server support as needed
• Provide redundancy in a backup capacity to the IT Support Specialist for Endpoints, backfilling enough to retain proficiency
• Resolve complex and abstract SaaS application issues by analyzing user requests, diagnosing problems, and implementing effective solutions
• Support end users in achieving optimal system functionality

Incident Response

• Cyber security incident management: contain, recover, prevent, document, and proactively communicate in accordance with internal protocols
• Demonstrate proficiency with MS O365 Entra administration

SaaS Administration

• Serve as lead admin for one or more of Dowbuilt s SaaS applications, such as Egnyte, HRIS, Procore O365
• Support end users by resolving complex SaaS application requests and fixing issues with previously functioning app assets
• Track and code software receipts and charges, ensuring accurate record-keeping
• Manage software renewals and project costs to ensure proper budgeting and forecasting

WHAT YOU BRING

As our IT solutions engineer, you'll confidently and professionally represent Dowbuilt, with a positive attitude and customer service-driven approach. To succeed in this position, you ll bring:

• Bachelors degree degree in IT, Computer Science and/or technical college, or 3 years experience in an IT position that supports in-house hardware and software systems
• Proficiency with MS Office Suite (Outlook, Excel, Word)
• Proficiency with Power Query Editor and PowerBI
• Proficiency with Python coding at an intermediate level and familiarity with API integration
• Experience with applications such as Smartsheet, Egnyte, and Slack is preferred
• Collaborative approach to understanding others' perspectives and ensuring alignment with shared objectives
• A customer service mindset
• Dowbuilders are held to the following standards around effective communication (both written and verbal):
  • Clear main ideas easily identified and understood
  • Concise gets to the point without using unneeded words or images
  • Concrete includes specific examples or explanations
  • Persuasive refer to objective criteria such as industry practice, project limitations, and precedent
  • Self-aware remain flexible, curious, and courteous in all communications
• Attention to detail and ability to follow through in a timely manner
• Strong organizational skills and ability to juggle competing deadlines and projects
• Capability to self-motivate, work independently, and take ownership of job responsibilities
• Ability to establish and maintain effective relationships with management, employees, vendors, and the general public
• Enthusiasm for fostering an inclusive work environment, leading diverse teams, and a commitment to increasing equity for all employees
• Operate with a high level of integrity, positivity, and emotional intelligence
• Ability to seek solutions and resolve problems independently

WHAT WE OFFER

We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our biggest asset (our team members!) by providing benefits that support you at work and in life:

• Competitive pay commensurate with skills and experience (the range for this position is $75,000-$95,000 annually)
• 100% paid medical, dental, vision, and basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH
• 401(k) retirement savings plan with employer profit-sharing contribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO)
• Education reimbursement
• Mentorship and career development opportunities

WHO WE ARE

Dowbuilt is a construction company that was founded by top Pacific Northwest builder Jim Dow in 1980, and now our talented teams can be found from coast to coast. We focus on cutting-edge residential projects, innovative new construction, challenging remodels, and additions as well as home service all of which require precision and impeccable attention to detail. We work with top architects, and our builds have been featured in publications including Architectural Digest, Architectural Record, and Dwell.

The culture at Dowbuilt is one of care. Care for our people, care for our clients, care for the craftspeople we partner with - all resulting in care for the incredible designs we bring to life.

HOW YOU LL MAKE AN IMPACT

We re committed to investing in our team members ongoing professional development, and as a supervisor with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally.

Effective career development requires two-way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.

Dowbuilt is an equal opportunity employer that values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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