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Open Source DB/Azure Support Engineer (PAAS)
Salary undisclosed
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Description:
Role and Responsibilities:
Minimum 5+ of experience is required in Technical Support Roles
Administration support for SQL databases and/or Azure Cloud-based
Must have knowledge of basics of Azure and SQL,
Hand on experience in production support with Database experience
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
Excellent understanding of Database concepts and deployments
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload
Ability to work independently, be adaptable to change and varied working hours
Ability to take quick decisions, like when to escalate a ticket to next level
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable:
Experience supporting Azure or other cloud-based solutions.
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
Basic Networking, Storage and Platform troubleshooting skills.
Typical Day in the Role
Purpose of the Team: This team is the Azure database support for the client.
Key projects: o specific key projects to mention outside of the JD.
Typical task breakdown and operating rhythm: The role will consist of 20% meetings, 80% case management.
Skills:
Technical support, Troubleshooting, PAAS, database administrator, sql, azure, open source
Top Skills Details:
Technical support, Troubleshooting, PAAS, database administrator, sql, azure, open source
Additional Skills & Qualifications:
Candidate Requirements
Years of Experience Required: 5-10 overall years of experience in the field.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Role and Responsibilities:
Minimum 5+ of experience is required in Technical Support Roles
Administration support for SQL databases and/or Azure Cloud-based
Must have knowledge of basics of Azure and SQL,
Hand on experience in production support with Database experience
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
Excellent understanding of Database concepts and deployments
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload
Ability to work independently, be adaptable to change and varied working hours
Ability to take quick decisions, like when to escalate a ticket to next level
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable:
Experience supporting Azure or other cloud-based solutions.
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
Basic Networking, Storage and Platform troubleshooting skills.
Typical Day in the Role
Purpose of the Team: This team is the Azure database support for the client.
Key projects: o specific key projects to mention outside of the JD.
Typical task breakdown and operating rhythm: The role will consist of 20% meetings, 80% case management.
Skills:
Technical support, Troubleshooting, PAAS, database administrator, sql, azure, open source
Top Skills Details:
Technical support, Troubleshooting, PAAS, database administrator, sql, azure, open source
Additional Skills & Qualifications:
Candidate Requirements
Years of Experience Required: 5-10 overall years of experience in the field.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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