Field Technical Specialist
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Job Description
Job Title: Field Technical Specialist
Location: Washington DC
Duration: 1 year
Rate Range: $29 - $34.58/hr W2
Overview:
Utilizes specialized knowledge to address routine and intricate service repair challenges within set guidelines. Tackles repair problems of varying complexity and scope. Exercises independent judgment within broadly defined policies to identify and select solutions. Capable of handling unique situations and may seek advice for complex business issues.
Responsibilities:
Apply advanced technical expertise to manage one or more critical or high-risk technology areas or customer groups.
Integrate technical knowledge with business understanding to develop solutions for customers.
Collaborate with team members to address complex incidents or customer situations.
Proactively and reactively seek solutions to prevent issues in team/technology areas.
Utilize client solutions to meet highly complex customer needs.
Identify additional services that could drive future service revenue growth.
Build and maintain strong relationships up to senior management levels in assigned accounts.
Assist in managing the delivery of service support solutions.
Lead customer expectation management as part of the escalation process.
Mentor or guide new or less experienced employees.
Education and Experience Required:
Preferred: Bachelor s degree or Associate degree in a technical field with 5-7 years of relevant experience.
Knowledge and Skills:
Knowledge of HP Indigo products and services, client practices, competition, and third-party products.
Broad understanding of corporate organization, job roles, and policies.
Expert-level business, technical, or functional knowledge.
Ability to communicate tactfully and diplomatically up to senior management levels.
Active listening skills and the ability to tailor messages to the audience.
Strong problem-solving skills (proactive, reactive, and creative).
Exemplary consulting skills, becoming a trusted advisor to customers and providing clarity in solution determination.
Proficient in core technical competencies with advanced skills in some areas.
Ability to suggest operational efficiencies.
Pay Details: $29.00 to $34.58 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
