Field Implementation Specialist III

Key Responsibilities:
Support the implementation of INFORM GroundStar RealTime Staff and Equipment resource management program. Support the execution of specific airports including all work areas within Airport Operations Customer Service Planeside Baggage. Partner with Airport Subject Matter Experts Change Management Training and other key stakeholders to ensure a successful rollout.
Field Implementation Specialist
**Role Overview:**
- Front-end role focused on user acceptance testing, training, and go-live support at airports.
- Support users through large-scale changes.
**Requirements:**
- Proficient in using the software.
- Technical background with the ability to be a hands-on technical expert.
- No coding required, but a technical mindset is essential.
- Strong communication skills to assist non-technical users through changes.
Travel up to 50%:
Lot of travel to the airports - supporting training and testing. Should be about 50% travel. This is not like every-other week travel but instead during the testing phase there will be much less travel as testing is completed and they go through results/changes at the beginning of each roll out and then once it is time to "go-live" at a certain airport location there will be lots of travel into that airport location for "at the elbow" type support and training of airport staff. n
- Assist the Project Manager PM and Rollout Team Lead in planning of work priorities coordination of information to support the project design and planning and project risk assessment and contingency planning.
- Support software testing efforts partnering with the QA and stations teams to ensure the program has been configured according to requirements.
- Become a subject matter expert in INFORM GroundStar RealTime Staff and Equipment resource management program in order to support training change management and rollout efforts.
- Ensure organization readiness by supporting planning communications and mitigation activities and assist in assuring effective transition into production as appropriate.

Whats needed to succeed Minimum Qualifications:
2+ years of software implementation experience on a large scale/enterprise level project
Change management
Very strong experience with Office Professional Suite
Excellent communication and analytical skills
Ability to work with cross functional groups
Strong relationship building skills
Ability to travel 50%

Education:
Advanced degree or equivalent work experience required preferably in Software Implementation or Project Management.
Skills:
UAT Testing, Software implementation, customer service
Top Skills Details:
UAT Testing,Software implementation,customer service
Additional Skills & Qualifications:
Preferred Qualifications:
Very strong experience with INFORM GroundStar RealTime Staff Equipment or similar airport resource management tools
Project Management certification
General knowledge of IT functions and disciplines
Experience Level:
Entry Level

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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