A
Deskside Support Technician - Tier 2
Salary undisclosed
Apply on
Original
Simplified
Job Description
Job Description
Benefits:
Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are currently seeking an Deskside Support Technician to join our team supporting the Department of Defense. Learn more about us at https://www.akiva.com.
Position Title: Deskside Support Technician
Location: Arlington, Virginia
Security Clearance Required: SECRET
Position Description:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Paid time off
- Signing bonus
- Health insurance
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are currently seeking an Deskside Support Technician to join our team supporting the Department of Defense. Learn more about us at https://www.akiva.com.
Position Title: Deskside Support Technician
Location: Arlington, Virginia
Security Clearance Required: SECRET
Position Description:
- Daily client interface.
- Representing the company and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issues.
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
- Minimum of 3 years of enterprise experience in a commercial or government environment.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills.
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
- Bachelors Degree desired.
- ITIL Foundations v3 desired.
- Knowledge of Remedy or other trouble ticket software.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs