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Jobs or company...

AWS Connect Consultant

  • Full Time, onsite
  • NextGen Information Services
  • Remote, United States of America
Salary undisclosed

Apply on

Dice
Original
Simplified

Overview:
We are seeking a skilled AWS Connect Developer to design, implement, and manage cloud-based contact center solutions using the Amazon Connect platform. The ideal candidate will have hands-on experience in building call flows and IVR systems, as well as a deep understanding of various AWS services. This role involves collaborating with multiple stakeholders and managing technical consulting engagements to deliver high-quality solutions for our clients.

Key Responsibilities:

  • Design and implement call flows and IVR systems within AWS Connect.
  • Configure and manage the Amazon Connect platform and related AWS services, including Comprehend, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, and Salesforce.
  • Participate in end-to-end cloud projects, ensuring effective project execution and delivery.
  • Develop and maintain application architectures and utilize software development tools and methodologies.
  • Provide technical consulting and architecture guidance to multiple customers simultaneously.
  • Design, deliver, and troubleshoot virtual networks in AWS.
  • Assess and apply the AWS Well-Architected Framework to ensure best practices in cloud architecture.
  • Manage AWS environments, including architecture design, automation, network engineering, security, storage, and systems administration.
  • Implement Infrastructure as Code (IaC) using tools such as Terraform, AWS CloudFormation, or Ansible.
  • Collaborate with cross-functional teams, promoting a team-oriented atmosphere and valuing diverse opinions.
  • Stay current with emerging technology trends and apply relevant knowledge to improve solutions and processes.

Qualifications:

  • Minimum 1+ years of hands-on experience in building call flows and IVR systems using AWS Connect.
  • Working knowledge of AWS services, including Comprehend, DynamoDB, Kinesis (Data Stream and Video), Lambda, Lex, S3, Transcribe, Polly, and Salesforce.
  • Experience in managing and architecting AWS environments, demonstrating a strong technical background.
  • Familiarity with application architectures, software development tools, and methodologies.
  • Proven track record in successful technical consulting and architecture engagements.
  • Experience in virtual network design and troubleshooting in AWS.
  • Active AWS Associate-level certifications are required.
  • Understanding of Infrastructure as Code (IaC) and configuration management languages (e.g., Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible).
  • Strong teamwork and collaboration skills, with a commitment to meeting deadlines and fulfilling responsibilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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