Mobile Device Management Engineer
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The Mobile Device Management (MDM) Engineer will be responsible for the design, implementation, management, and optimization of mobile device solutions, including ARS tablets and mobile phones. This role focuses on ensuring the secure and efficient operation of mobile devices within the organization, while maintaining compliance with security policies and industry regulations.
<>Key Responsibilities:</>Mobile Device Management Solutions: Design, deploy, and maintain MDM solutions using Microsoft Intune and VMware Workspace ONE for device enrollment, configuration, and management.
Policy Development & Enforcement: Create and enforce policies for mobile device usage, security, and compliance to ensure adherence to organizational standards and regulatory requirements.
Device Enrollment & Configuration: Oversee the enrollment process and configuration of mobile devices running on iOS, Android, and Windows platforms, ensuring seamless integration with corporate systems.
Security & Compliance: Implement robust security controls to safeguard mobile devices from threats and vulnerabilities, ensuring compliance with industry standards (e.g., PCI).
Onboarding & User Support: Streamline and secure the onboarding process for new mobile devices and users, and provide expert-level troubleshooting support to resolve any device-related issues.
MDM Configuration Management: Develop and maintain device policies, profiles, and compliance rules within Microsoft Intune and VMware Workspace ONE, ensuring continuous alignment with organizational needs.
Reporting & Monitoring: Regularly generate and review reports on device compliance, security incidents, and usage patterns to ensure that devices meet security and operational standards.
Documentation & Training: Maintain detailed documentation on MDM configurations, policies, and procedures. Provide training and guidance to IT staff and end-users on best practices for mobile device management.
Continuous Learning: Stay current with emerging trends and technologies in mobile security and management, ensuring the organization leverages the latest advancements in MDM.
Certifications:
- Modern Desktop Administrator Associate or equivalent certification.
- Digital Workspace (VCP-DW) or similar certification.
Technical Expertise:
- In-depth experience with Microsoft Intune and VMware Workspace ONE, including device configuration, policy management, and troubleshooting.
- Familiarity with scripting and automation tools, such as PowerShell, Python, and RESTful API integration.
- Strong understanding of mobile operating systems, specifically iOS, Android, and Windows.
- Must have Android experience, iOS is optional.
Security & Compliance Knowledge:
- Expertise in security standards and compliance regulations related to mobile device management.
Skills:
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication, collaboration, and interpersonal skills, with the ability to work both independently and as part of a team.