Staff Engineer (Staff Aug)

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing the best service for customers?

As we grow nationwide, we have a great opportunity for a STAFF ENGINEER (IT). The role is an extension of our Managed Services remote support desk based in Atlanta, GA. This team member will be acting as the local hands, eyes, escalation point and knowledge keeper working exclusively from the client site in Nashville or Franklin, TN.

Your Job:

• System administration, troubleshooting, and projects in conjunction with the Atlanta based NOC and support team
• Relaying technical network knowledge to understand and troubleshoot incidents
• Providing assistance concerning Remote Desktop Services, Fortinet, networking, and physical layer maintenance of telecom rooms
• Providing exceptional customer service and technical expertise in deskside environments
• Providing day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
• Determining root causes of incidents and documenting resolutions
• Making recommendations and defining action plans
• Maintain client documentation
• Maintain security and privacy levels regarding customer data and corporate policies
• Mentoring and providing guidance to peers by sharing best practice knowledge and lessons learned

You are Good at:

• Technical and analytical work
• Quickly and intuitively solving problems
• Providing exceptional customer service
• Paying attention to the details
• Establishing priorities, working independently, and completing objectives without supervisions
• Troubleshooting and solving problems
• Building and maintaining business partnerships via telephone and remote support
• Professional communication including oral and written skills

You Have:

• 2+ years currently working in a core technical area
• 2-3+ years in an IT department
• High School diploma required; College degree preferred
• Certifications in Windows, Dell, HP, and Fortinet topologies is highly desired
• Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, basic networking topologies

Novatech provides great benefits, competitive compensation, a positive upbeat culture, and ongoing professional development for your career.

• Market competitive salary based upon experience
• Mileage reimbursement program
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.