Advanced Medical Support Assistant

VA Careers - Medical Support Assistant:

Duties:

• Schedules patient appointments
• Coordinates with the patient care team to review the clinic utilization by using various reports;
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies;
• Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments;
• Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc;
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions;
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record;
• Maintains the confidentiality of information obtained to carry out required duties;
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information;
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Total Rewards of an Allied Health VA Career:
Total Rewards of a Medical Support Assistant Career:

Work Schedule: Monday - Friday, 8a - 4:30p
Telework: May be available at supervisor's discretion
Virtual: This is not a virtual position.
Functional Statement #: 91463-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,077 Per Year (GS 6)