Imaging Application Admin II

Description: Job Summary:

Within the medical imaging application support team, provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers. This includes in-depth application functionality and configuration, user management, data correction, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, and hardware maintenance.
Essential Responsibilities:

• Provide responsive second-level support, both local and remote, to end users of applications, dedicated imaging workstations, and related servers.
• In-depth application functionality and configuration, user management, data correction, application upgrades, complex troubleshooting/problem solving, inter-application dependencies, network connectivity, HL7 and DICOM communication and configuration, hardware maintenance.
• Demonstrate ownership and a commitment to resolving problems, while recognizing when problems need to be escalated to the next level to ensure timely problem resolution. Periodically communicating issue status to customers, including resolution.
• Work closely with other Kaiser Permanente support departments (IT, Clinical Technology, etc.) and vendors to provide seamless support of shared systems.
• Ability to understand and apply HIPAA/SOX established standards
• Document support activities in a complete and timely manner.
• Provide ongoing application functionality instruction to end-users as necessary.
• Support hardware and application replacement and upgrade activities.
• As requested, participate with the Solutions and Strategy team in development activities.
• As needed, participate in the implementation of new applications and devices.
• Assist in establishing application support policies and procedures.
• Assist Imaging Application Administrator Level I.
• Can be located in a specific medical area or at a regional facility.
• Some travel required.
• Expected to provide after-hours support on a rotating, scheduled basis.
• Other duties as assigned

Basic Qualifications:
Experience

• Minimum two (2) years of experience providing comprehensive dedicated support of multi-tiered medical applications, including database, network, client/server and user management related activities.

Education

• Bachelors degree in computer science, information technology, electrical engineering, electrical engineering technology or related field, OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• CompTIA Network+ Certification OR CompTIA A+ Certification

Additional Requirements:

• Ability to work in high-pressure environment, involving multiple interrelated applications.
• Strong skills required in critical thinking and analysis, problem solving, troubleshooting, verbal and written communications, and interpersonal interactions (e.g. partnering, conflict management, consulting, etc.).
• Ability to adjust style and communications, as necessary, to customers with a variety of levels and technical knowledge, including leaders, clinicians, staff and other support personnel.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Familiarity with the DICOM and HL-7 Standards.
• A comprehensive understanding of workflow in a medical imaging environment.
• American Board of Imaging Informatics (ABII), Certified Imaging Informatics Professional (CIIP) designation preferred.

Primary Location: California,Los Angeles,1505 N. Edgemont Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon - Fri
Working Hours Start: 07:30 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: 199 S LOS ROBLES - Imaging Application Support - 0806
Pay Range: $91800 - $118800 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 10 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion. Submit Interest

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