Site Reliability Engineer, IT Operations

Overview

The Guardian Technology Operations Center is seeking qualified individuals that will work closely with the Development and DevOps teams to ensure that systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems

You Will

• Automate operational tasks, such as deployments, changes, and incident response.
• Use Infrastructure as Code (Terraform) and other configuration management capabilities to implement changes in the Cloud environment
• Provide operational application deployment support using standardized code deployment pipelines
• Excellent experience in running and managing Linux and Windows Servers/ Compute environments, with Linux being primary
• Collaborate with DevOps and Application Support teams to improve system reliability and performance.
• Actively participate in incidents and root cause analysis for production incidents and implement preventative measures.
• Monitor system performance, identify potential issues, and proactively address them.
• Participate in on-call rotation to provide 24/7 support for production systems.
• Document processes, procedures, and system configurations.
• Good exposure in running/ managing Network, Middleware, Database, applications and InfoSec environments
• Excellent Communications skills
• Good exposure in managing Situation/Outages
• Build good understanding on Business application and their dependencies on IT Infrastructure
• Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests
• Initiate/ attend/ participate on outage and work towards resolution
• Suggest defects and product/infrastructure enhancements to improve stability and automation

You Have:

• 8+ years of in managing IT Systems, OS environments specially Linux
• Bachelor's degree in computer science, Engineering, or a related field, or equivalent work experience.
• Experience with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).

• Flexibility to work in 24x7x365 shifts on rotational basis
• Must be comfortable working in a highly critical, fast paced environment with shifting priorities

• Good working experience on RHEL Linux Operating system
• Good working experience on Windows Operating system
• Strong experience with cloud platforms especially AWS services (VPC, EC2, S3, IAM, Cloudtrail, Cloudwatch, various troubleshooting and operational procedures common in AWS eco system),
• Proficiency in programming and scripting languages (e.g., Python, Groovy. Bash).
• Experience with configuration management tools (e.g., Ansible, Puppet).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) and related application deployment patterns.
• Knowledge of CI/CD pipelines and related tools (e.g., Jenkins, ArgoCD,Git Workflows (Pull Requests, Merge conflict resolution etc.), GitLab CI).
• Understanding of networking concepts and protocols.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication and collaboration skills.

Other Skills required:

• Strong problem-solving and troubleshooting skills
• Keen analytical and structured approach to problem solving
• Ability to follow instructions and Standard Operating Procedures (SOPs)
• Excellent written and spoken English language skills with an ability to speak loudly and clearly
• Outstanding customer service skills and dedication to customer satisfaction
• Excellent documentation skills
• Proven ability to work independently
• Ability to work well in a team environment
• Ability to accommodate flexible work schedules
• Ability to triage outage bridge calls and drive calls to closure.
• Comfortable with "crisis" situations that require critical thinking, problem definition and diagnosis skills
• Ability to speak confidently with Developers, Engineers and Management

Leadership Behaviors

• Take ownership & accountability for actions and results
• Takes action to resolve customer problems promptly & to ensure customer satisfaction
• Demonstrates high standards of professionalism, integrity & customer service

Location/Shifts

• Two Days a week at our Guardian Location in Bethlehem, PA or Holmdel, NJ.
• The IT Operations is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary workdays.

Salary Range
$76,050.00 - $124,935.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts - flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:
• Colleague Connection Committees
• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID
• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.