Client Supportive Services Coordinator

Special for Service Groups Inc

Job Announcement

Title:Client Supportive Services Coordinator Division:HOPICS

FLSA:Non-Exempt Supervisor:Supportive Services Program Manager

Pay Range: $23-$26/ hour Revised:10/15/2024

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Summary

Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator will support HOPICS Supportive Services components to include: the Food Pantry, Clothing Closet and other supportive services that directly support HOPICS clients and their wellbeing.

Essential Functions

• Provide support and assistance directly related to client supportive services to include but not limited to:
• Clothing Closet:
• Receive and organize all clothing donations received
• Provide receipts to donors for items donated (if applicable or upon request)
• Schedule laundering services for all donations through designated, approved vendors
• Manage and maintain the clothing closet schedule to ensure a smooth "shopping" experience for clients
• Coordinate with HOPICS staff to address any immediate clothing needs for clients, particularly those related to employment or other urgent situations
• Maintain accurate inventory of clothing and other items in the closet to ensure availability for clients
• Ensure the cleanliness and organization of the clothing closet area
• Assist in special clothing drives or events as needed to meet seasonal demands or specific program goals
• Food Pantry:
• Coordinate and prepare food boxes for distribution
• Verify and confirm all requests with Case Management and cross reference in HMIS or similar databases, as appropriate
• Manage and log all food requests distributed to Case Management
• Prepare food orders for purchase and approval by Program Manager/Associate Director
• Receive, log and organize food donations
• Maintain a clean, sanitary, organized food pantry
• Report any extermination or cleaning needs immediately to Program Manager and facilities staff to maintain a sanitary environment
• Obtain and maintain valid food handler’s certification for the duration of employment
• Ensure the Food Pantry remains clear of debris, unauthorized staff and clutter
• Other Supportive Services
• Act as Volunteer Lead for HOPICS sponsored events and activities
• Ensure Volunteers are assigned to workstations for events and obtain
• Check-in/out logs for submission to the Program Manager for review/approval
• Support Employment and Client Wellness Team as needed
• Provide assistance and support to Program Manager as it relates to all client supportive services
• Provide training to HOPICS Volunteers as needed
• Complete and maintain all required documentation related to supportive service components and submit as needed/requested
• Submit all daily/weekly/monthly distribution logs in a timely manner
• Complete incident reports as needed and submit them to the program supervisor within 24 hrs
• Submit Daily/Monthly Deliverables Reports as required/requested
• Submit Productivity Reports weekly at close of business to direct supervisor on Fridays
• Attend all HOPICS meetings as required/appropriate
• Coordinate with other HOPICS staff and collaborative partners to provide supportive services support as required/requested
• Maintain up-to-date and accurate documentation for data tracking and reconciliation
• Provide the Program Manager with all required client information as required/requested
• Assist in training and providing support to other staff as needed
• Prepare reports in accordance with program requirements and Division policies
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values
• Represent the Agency in a professional manner in the presence of other staff, volunteers, community partners during meetings, community events and HOPICS sponsored events
• Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions
• Regular attendance required
• Staff must be available for weekends as needed
• Other duties as needed
  
  

Minimum Qualifications - Knowledge, Skills And Abilities Required

• Minimum of two (2) years of supervisory or coordinator experience in a social service or homeless assistance program. OR five years’ experience working in the social service field
• Case management and homeless program experience preferred
• If in recovery, a minimum of three (3) years of being drug and alcohol free is required
• Working knowledge of Microsoft Word, Excel, and other database programs preferred
• Knowledge of community resources and experience maintaining organized documentation
• Ability to work with staff and clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to communicate effectively, both written and orally
• Demonstrated leadership skills, including staff management, delegation, and program coordination
• Strong organizational and communication skills to facilitate meetings, training, and team collaboration
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Verification of Employment Eligibility and Background Clearance
• Ability to obtain and maintain SERV Safe food Safety certification or similar acceptable certification
• TB test required
• CPR and First Aid Certification required
• Valid Driver’s License and auto insurance required with reliable transportation
  
  

Supervisory Responsibilities:

• This position does not have any supervisory responsibilities
  
  

Environmental Conditions (Working Conditions)

• This position is responsible for work in a “client friendly” environment and would be required to support in the pick-up and delivery of donations as needed. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present
  
  

Physical Requirements

• The Client Supportive Services Liaison typically spends time sitting, standing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking. Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment and/or donations
  
  

Mental Requirements

• This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
  
  

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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