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POS Technical, Marketing and Sales Support

Salary undisclosed

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Job Description

Job Description

POS Technical, Marketing, Sales Support

Work hours:
Monday to Saturday -> 5p to 9p PST (same as Los Angeles time)
**Phone must be picked up by live person during work hours**

Must have current or prior POS tech support experience.

Typical Support Tasks:

  • Answer "how to" questions, like change menu price, void ticket, etc.
  • Obtain menu programming info from new users (pricing, modifiers, discounts, etc.)
  • Program new customer menus and associated setup
  • Add new menu times, discounts, void types, etc.
  • Troubleshoot network issues (system down)
  • Provide basic training on POS app, reopen ticket, void ticket
  • Add new network printers (kitchen printers, receipt printers)
  • Add new users
  • Device credentials reset
  • Password recovery assistance
  • Troubleshoot android POS device issues
  • Create ticket for each incident
  • WebChat (sales and support queries)
  • QA New Releases (against design)
  • Create documentation for online help - Bold Desk
  • Bug identification and documentation

Marketing & Sales Support Tasks

  • Create and send Mailchimp offers (creative provided)
  • Update and maintain CRM system
  • Set demo appointments from CRM contacts
  • Web scrape for target email addresses
  • Create and post social media content (creative provided)
  • Email list maintenance
  • Create call lists for telemarketing group and CRM upload

Tool Skills

  • Soft Phone
  • CRM (any)
  • Email
  • Mail Chimp
  • Excel
  • Word
  • Slack
  • Skype

Pay is semi-monthly. You must have a USA bank account for direct deposit.

Company Description
Our unique service methodology blends people, process and technology.

Technology is worthless without people. Critical to the success of a POS system is employee buy-in, training and taking ownership of the system. Technology is worthless unless it's configured to match your business process.

When it comes to technology, the key to our effectiveness is the advanced technology of the Google Flutter development platform. While much of it is transparent to users, this technology is practically applied to improve the speed, reliability and availability of the system.

You may ask "who gives a crap about Google Flutter"?

Companies like TikTok, Square, LinkedIn and other mass market Apps use Google Flutter. It's digital, web centric and designed for high volume use and stability. In 2023, TikTok users spent a combined 4.43 billion minutes watching videos on the app each day, with 1.5 billion users.

Using Flutter, we deliver multiple agile internal processes which control specific system components such payment processing, kitchen printers and cash drawers. As a result, the system as a whole can do more and do it faster than POS systems built on legacy Windows and Apple platforms.

The bottom line: our approach to ensuring our merchants maximize their POS investment is to deliver a hardware, software and deployment ecosystem designed to bring restaurant owners maximum stability, support and long term ownership.

Company Description

Our unique service methodology blends people, process and technology.\r\n \r\nTechnology is worthless without people. Critical to the success of a POS system is employee buy-in, training and taking ownership of the system. Technology is worthless unless it's configured to match your business process. \r\n\r\nWhen it comes to technology, the key to our effectiveness is the advanced technology of the Google Flutter development platform. While much of it is transparent to users, this technology is practically applied to improve the speed, reliability and availability of the system.\r\n\r\nYou may ask "who gives a crap about Google Flutter"? \r\n\r\nCompanies like TikTok, Square, LinkedIn and other mass market Apps use Google Flutter. It's digital, web centric and designed for high volume use and stability. In 2023, TikTok users spent a combined 4.43 billion minutes watching videos on the app each day, with 1.5 billion users. \r\n\r\nUsing Flutter, we deliver multiple agile internal processes which control specific system components such payment processing, kitchen printers and cash drawers. As a result, the system as a whole can do more and do it faster than POS systems built on legacy Windows and Apple platforms. \r\n\r\nThe bottom line: our approach to ensuring our merchants maximize their POS investment is to deliver a hardware, software and deployment ecosystem designed to bring restaurant owners maximum stability, support and long term ownership.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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