Hardware Project Engineer

Sharetec is looking for a Hardware Project Engineer to join our team!

At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

As a Hardware Project Engineer, you will be responsible for the procurement, deployment, configuration and support of hardware and software items related to the Sharetec core software package for new and existing customers. This job requires strong analytical and technical abilities. It demands fast, but carefully thought-out results. Strong leadership and control of the work process from beginning to end is necessary. This job centers around developing new ideas, systems, and technology, as well as analyzing and improving on old ones. A high level of technical expertise is expected with the ability to spot and correct errors quickly is important. Work must always focus on accomplishing the goal quickly while demanding the highest quality.

This is a full-time, exempt position based in either Canfield, OH or Fort Wayne, IN. Sharetec offers a hybrid work model for its employees. The salary range for this position is: $55,000 - $65,000.

Who will love this job:

• Someone who excels at problem-solving and troubleshooting to ensure timely, quality service
• Someone who communicates effectively and keeps stakeholders informed at every stage
• Someone who is detail-oriented without losing sight of the big picture
• Someone who values knowledge-sharing and teamwork
• Someone who isn t afraid to make process improvements as a team member of a rapidly growing software company

As a Hardware Project Engineer, you will:

• Procure and deploy all assigned hardware and software solutions to new and existing customers
• Managing of due dates for assigned projects where you are the owner of the project
• Provide excellent communication and client management skills to maintain positive customer relations
• Provide technical assistance and support via remote communications (either phone or email) for Windows and Linux operating systems
• Implementing virtual and physical hosts, Windows and Linux servers
• Install, diagnose, and support 3rd party software and drivers interfacing the Sharetec software
• Install, diagnose, and support peripheral issues interfacing the Sharetec software (Signature Pads, ID/Document scanners, Networked Printers, Cash Dispensers/Recyclers etc.)
• Install, diagnose, and support PC s, servers and networking equipment (Windows [PC and Server OS] and Linux [RHEL])
• Create, copy, disable or reset user accounts (Windows Active Directory, local, NT like domains, and within Linux)
• Ensure customer satisfaction through follow-up, with rapid responsiveness, and thorough communication
• Conduct routine maintenance when directed
• Work with accounting to ensure all project billings are complete and accurate
• Conduct testing and lives up to expectations for customer cases
• Conduct customer training when applicable
• Conduct training and mentorship of Support and other Project Representatives
• Consulting Customers and Sales representatives to discover the proper Hardware and/or Software is being purchased to fulfil a given need

You should have:

• Preferred 2+ years experience deploying, supporting and troubleshooting PCs, Servers, Networks and Peripherals
• Basic networking skills with a strong understanding of WANs, LANs, vLANs, Subnets, IPSec and SSL VPNs.
• Associates or higher in Computer Science, Networking, IT or related field
• VMware ESXi experience a plus
• Experience with virtual and physical host infrastructures

Why Sharetec

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.

Sharetec is an equal opportunity employer.

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