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Job Description
Summary: Seeking a Desktop Support Technician experienced in M365/O365 migrations and mobile device management for hardware/software installation, troubleshooting, and user support.
Requirements:
Experience with M365/O365 migrations
Experience with Mobile Device Management (MDM), preferably Intune
Working knowledge of computer hardware, software, and terminology
Familiarity with ServiceNow Ticketing system is a plus
Understanding of Palo Alto VPN application related to desktop support
4 years of experience with HS Diploma or 2 years with associate's degree/Tech School Certificate
US Citizen only
Preferred Skills:
Knowledge of Intune for MDM
Responsibilities:
Support users with installation of hardware/software and networking components
Perform Windows 11 upgrades and deploy new replacement machines
Diagnose and troubleshoot computer systems issues
Conduct diagnostic reviews and produce error reports
Assist in computer studies, projects, and policy implementation
Design and develop standardized operational management reports
Provide hardware/software recommendations to users
Resolve end-user hardware/software problems including remote access software
Configure new computers and coordinate workstation upgrade/replacement process
Track user requests by opening cases and maintaining case histories
Pay Details: $30.00 to $36.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance