Solution Engineer - BOTs and Hardware Triage

We are looking for an expert software engineer who excels at developing software that can solve customer problems with NVIDIA products. Do you have interest or experience developing BOTs using the latest AI technologies? We need someone who will bridge the gap between the NVIDIA Enterprise Experience (NVEX) support team and the product development groups. An ideal candidate is highly technical who can identify solutions to customer issues with NVIDIA Hardware and Software products, and can then develop BOTs that accelerate the solution of these customer issues.

The individual will get to work with many NVIDIA teams and customers, so superb interpersonal and communication skills are critical. You must be able to understand, root cause, and resolve complex issues, and provide detailed explanations of what you find. Along with the NVEX support responsibilities, this role enables you to develop software for the same products you support! You can make a difference in both the current customer experience as well as the product's future!
What you will be doing:

• Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or bring up customer issues to engineering
• Analyze and solve customer issues involving NVIDIA DGX and HGX platforms
• Take ownership and drive critical customer issues to resolution. Collaborating with engineering to document, recreate and tackle issues
• Develop BOTs and other tools as part of solution engineering efforts to support all Enterprise Service offerings including DGX and HGX platforms
• Occasional work on weekends and holidays to support customers

What we need to see:

• BS in Computer Science, Electrical Engineering, Computer Engineering, related field, or equivalent experience
• 1+ years experience in Python programming with the ability to develop scripts and build custom tools
• Experience with Chatbots and development using a RAG pipeline
• Experience developing in cloud and/or virtualized environments
• Excellent communication, verbal and written English skills

Ways to stand out from the crowd:

• Experience developing with C/C++
• Containerized solutions experience with knowledge of Docker and/or Kubernetes
• Clustering or HPC data center technologies including Upper Layer Protocols (i.e., NCCL, MPI)
• Customer support experience
• Cloud, Networking and Linux Certifications such as AWS Cloud Practitioner, CCIE, JNCIE, RHCE, VCDX

The base salary range is 92,000 USD - 178,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.