IT Hardware Technician

Client Onboarding Associate

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?

As we grow nationwide, we have a great opportunity for a CLIENT ONBOARDING ASSOCIATE supporting clients in the greater Lafayette area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

Your Job:

Learning how to repair and troubleshoot copiers and network connectivity

Following procedures for removal and delivery of equipment

Installing equipment on-site and make necessary adjustments

Providing outstanding customer service to our clients

Inventory management

Demonstrates strong technical and customer relations skills

Performs basic network connectivity / installations

Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications

Identify the most cost-effective troubleshooting procedure

You re Good at:

Addressing customer concerns with a positive attitude while ensuring optimal outcomes

Learning new things quickly and solving problems

Shows interest in electronics, mechanics or computers

Noticing the details and going the extra mile

Effective problem solving, deductive reasoning, analytical and time management skills

Willingness to learn and be certified on products

You Bring to Novatech:

Experience resolving customer issues

A proven attendance history and a strong desire to excel

Copier / printer service experience a plus

A valid driver s license

Professional appearance and demeanor

Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to:

Lift, push or pull up to 100 pounds

Load trucks and vehicles

Stand up to 8 hours a day

Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed.

Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

Market competitive salary based upon experience

Mileage reimbursement program

Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage

401(k) plan with matching company contribution

Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave

Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Digital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.