Management & Program Analyst GS-0343-09/11, FPL-11 (DE) (REMOTE ELIGIBLE)
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Join Our Team at the U.S. Department of Education - Federal Student Aid (FSA)
We are seeking a Management & Program Analyst to play an important role in our team at the U.S. Department of Education Office of Federal Student Aid (FSA). The ideal candidate would be a skilled operational analyst who is looking to make an impact in a dynamic customer-focused environment!
As a Management & Program Analyst, the candidate(s) will play a key role in analyzing operational performance, identifying trends, and providing actionable insights to improve efficiency. This position requires a blend of analytical and communication skills, and the ability to collaborate across teams to aid the organization in making data-informed decisions. Candidate(s) will be responsible for the collection, analysis, and reporting of key quantitative and qualitative metrics related to the Business Process Operations (BPO) functions, increasing transparency, and creating actional insights to improve operational efficiency and customer experiences.
APPLICATION LIMIT: This vacancy announcement is limited to the first 100 applications received and will close at 11:59PM Eastern Time on the day that we receive the 100th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.
We encourage you to read this entire vacancy announcement prior to submitting your application.
As a Management & Program Analyst, GS-0343-09, you will be responsible for:
• The incumbent assists in conducting analyses of complex functions and work process or technical programs and makes recommendations when improving the effectiveness and efficiency of work operations and identifies procedural problems in program operations, using quantitative or qualitative methods.
• Participates in a variety of project management tasks, involving application of project management principles, methodologies, and project planning, from development to implementation.
• Evaluates, processes, and makes proposals or recommendations for organizational changes.
• Helps in performing cost analyses such as development of life cycle or other cost analyses of projects, or performance of cost benefit or economic evaluations of programs.
As a Management & Program Analyst, GS-0343-11, you will be responsible for:
• Analyzes and evaluates the management practices and methods, and administrative operations of the department.
• Identifies and analyzes issues, problems, and challenges facing management.
• Analyzes and prepares administrative status reports for multi-level review.
• Prepares program management reports and briefs.
• Advises senior staff on a board range of data management and customer interaction methodologies and applies that aptitude to solving unique problems and requirements related to customer service operations.
• Review internal processes and procedures, make recommendations for improvements promoting efficiency and cost savings.
• Participates in a variety of project management tasks, involving application of project management principles, methodologies, and project planning, from development to implementation.
