System Administrator

Come Build a Better Financial Future for all Canadians

At Neo, we re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other through good times and hard. We re on this mission not just for ourselves, but also for the people we work with and ultimately, for our customers.

Ownership: We all have a stake in Neo s success so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We re asking millions of Canadians to trust us with their hard-earned money so we hold ourselves (and each other) to the highest standards of integrity.

The Role

Neo Financial is looking to hire a full-time Systems Administrator to join our Corporate Technology team in Calgary, AB. This is a challenging role that includes planning and implementing technical solutions and collaborating with teams throughout the organization. Make your mark alongside some of Canada s most successful developers and tech minds.

What you ll be doing:

• Serve as a system administrator for SaaS applications across all departments including (but not limited to): Google Workspace, Jira, Zendesk, Okta, Amazon Connect, Ada, Slack, 1Password, and more
• Understand and prioritize stakeholder needs and translate their requests into application functionality
• Design workflows for how tools should be used and document system setup and use
• Create integrations between systems
• Perform troubleshooting as required
• Lead problem-solving efforts that often involve a cross-departmental effort
• Prepare reports to help teams make decisions, manage performance, and observe trends
• Stay current with developments in systems administration technology and recommend ways for Neo Financial to improve its usage of these tools
• Support the End User Support team by resolving escalated issues and providing training
• Optimize existing SaaS configurations to meet changing requirements
• Conduct comparisons and evaluations for new software products
• Identify and implement cost savings opportunities
• Setup processes and metrics that improve efficiency with Neo s operational teams
• Investigate complaints from stakeholders and responding to complex stakeholder inquiries

Who we're looking for:

• Proven SaaS systems administration and setup experience for at least 3 years
• Experience administering Google Workspace (G-suite), Jira, Amazon Connect (IVR), Zendesk, Kandji, Okta, HRIS, Netskope, and Ada would be an asset.
• Experience with MDM tools, creating policies and making configurations to end user devices. Experience with Macbooks and Chromebooks is a plus.
• Solid grasp of CRM tools, ticketing systems, user management, and SaaS system deployments.
• Familiarity with APIs used to connect systems; comfortable reading and understanding API documentation.
• Ability to learn stakeholder needs, and find the tools to solve and even automate problems.
• You enjoy looking at systems, how they work together and diving into the details to have a strong understanding of how each system works.
• Have a strong sense of urgency and commitment to the business

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We re making change happen at a rapid pace providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we re on a mission that matters to transform financial services for the better. If that s what you re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We re evolving quickly as an organization, we work together in person, and the pace of progress isn t for everyone. That s why we re looking for change-makers who love a challenge who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options so Neo s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don t get hung up on job titles or hierarchy we re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.