IT SUPERVISOR - Prudential Center
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Job Description
Position Title: [[extTitle]]
Pay Range: $23.00 to $23.00
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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
As IT Supervisor, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.
Detailed Responsibilities
* Assisting with the performance of all IT based applications and systems at the location
* Conducting proactive maintenance of systems and IT infrastructure at the location
* Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
* Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested
* Provide systems support
* Manage location system issue logs
* Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
* Communicate progress to relevant location, regional, and Home Office personnel as needed
* Maintain inventory counts of all field-based systems by location and service offering within their respective region
* Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
* Assist in the execution of system installations and upgrades
* Understand and execute technical priorities, standards and procedures for existing and future systems as directed
* Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
* Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
* Other tasks as assigned
Skills and Experience
* BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
* Minimum of 1 year experience supporting POS systems in the restaurant/hospitality business is preferred
* Core skills such as network, database, and scripting
* Demonstrated strong leadership skills
* Excellent written and verbal communication skills
* Able to work independently without close supervision
* Able to analyze issues and problems and know and follow escalation plan
* Well organized, able to handle multiple tasks at the same time
* Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
* Experience with PCI compliance is preferred
Apply to Levy today!
Levy is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates of Levy are offered many fantastic benefits.
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
