Housing Manager (Fisher House Manager)
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Major duties include but not limited to:
Managerial Responsibilities:
Performs other duties as assigned.- The Housing Manager is responsible for the financial, operations and managerial processes involved with the Fisher House program. Utilizes resources to effectively and efficiently maintain services to achieve VA facility, Fisher House Foundation and VHA program goals.
- The Housing Manager reports on Fisher House program operations and status directly to the National Program Manager, VA Fisher House program located in VA Central Office.
- The Manager Collaborates with Facilities Management, Engineering, Interior Design, and facility leadership to develop and manage long and short-range Fisher House budgets including costs of daily operations, maintenance, and periodic refurbishments.
- Reviews and monitors current expenditures of operations and maintenance functions, estimating cost and developing and managing the annual budget to accomplish the operations and functions; manages the control point and tracks utilization of budget; monitoring of a General Post Fund, and develops the budgetary needs of the Fisher House program beyond facility management and where appropriate, works with local not for profit organizations and voluntary service for additional funds.
- Collaborates directly with the National Fisher House Program, VA Central Office to request and obligate funds appropriated for Fisher House refurbishment.
- Responsible for coordinating Fisher House accommodations for a large complex VA facility that serves as a VISN, regional and national referral center for Veterans traveling for specialty care.
- Oversees the day-to-day operations of the Fisher House Program to include creating and maintaining a staffing schedule. Creating and maintaining an activity calendar; and scheduling transportation for Veterans and families.
- Coordinates with the facility Public Affairs Officer for any Fisher House media and public affairs issues.
- Conducts management reviews of the Fisher House program to identify problems and initiate corrective actions.
- The Housing Manager Serves as a primary medical facility representative and community partner liaison to the community at large regarding Fisher House matters.
- Communicates the mission of the Fisher House and its program; conducts Fisher House tours, develops, and conducts training for medical facility staff, volunteers, and DoD liaisons.
- Manager must possess strong writing/oral communication skills and should be capable of providing timely guidance and leadership to Fisher House staff members, volunteers and supporting stakeholders.
- The Housing Manager prepares program brochures for community use; writes articles focused on the local Fisher House program for nationally and locally published magazines and newsletters; authors, edits and updates house guides and welcome booklets; develops VA medical facility memorandums and standard operating procedures for the Fisher House program and supporting elements; authors fact sheets for use by local organizations or in support of events; develops and manages electronic consult/referral processes, authors appropriate forms and coordinates with local information management and clinical applications support agencies; and responds to consults in a timely and thorough manner.
- Serves as the facility subject matter expert on the Fisher House program and provides community partner education as requested.
- The Housing Manager is the primary point of contact for all Fisher House events, VIP visits, and efforts or campaigns coordinated with the Fisher House Foundation to raise awareness of the Fisher House mission.
- Accepts all checks and donations and ensures that they are turned in for deposit and that every donation is acknowledged. Maintains appropriate records that support the program.
- Maintains communication with all appropriate services to evaluate the quality of support provided by staff and investigates and problem solves any issues identified which impact customer satisfaction.
- Demonstrates cultural diversity awareness and sensitivity.
- The Housing Manager identifies guest issues, problems, or conditions and seeks alternative solutions based on evaluation of the intent of applicable rules, regulations and procedures.
- Provides administrative and task supervision to staff, volunteers and contractors assigned to the Fisher House program.
- Oversees and ensures contract employee requirements are met according to the guidelines established in the Statement of Work.
- Oversees tasks and activities of all Fisher House volunteers and events in support of the Fisher House guests.
Work Schedule: Mon-Fri, 8am - 4:30pm.
Virtual: This is not a virtual position.
Position Description/PD#: Housing Manager (Fisher House Manager)/PD99946A
Starting at $102,163 Per Year (GS 12)
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