Medical Support Assistant - Patient Business Service

VA Careers - Medical Support Assistant:


Medical Support Assistant:

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Advises clinical staff on current administrative processes
• Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifies and updates demographics and insurance information when patients check-in for appointments
• Assists in the coordination and arrangement of transportation services, verifying appointment dates, location, and pickup times
• Records and relays messages and/or redirects calls as necessary
• Ensures eligibility for care and contacts appropriate staff members for verification, when necessary
• Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities
• Coordinates and/or schedules patient appointments with other clinics or specialties
• Ensures database integrity by monitoring, for accuracy and completeness, all systems of data entry and collection, which includes current software, as well as future updates and revisions
• Performs other duties as assigned

Work Schedule: Monday - Friday; Hours will be discussed during interview
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: May be available based on agency policy
Virtual: This is not a virtual position.
Functional Statement #: 92722-A
Permanent Change of Station (PCS): Not Authorized

Starting at $41,226 Per Year (GS 5)