Windows 11 Migration Technician

Description
Must be able to commute to two different locations near Omaha.
Windows 11 technicians needed for hardware, asset work. They will be imaging 1000 laptops.

• Follow a written script to complete the Windows 11 migration on company devices.
• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
• Be familiar with and follow team policies, processes and procedures.
• Provide technical support and assist IT customers in the use of hardware and software.
• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
• Image and configure workstations in accordance with standard operating procedures.
• Provide technical support to board members and corporate officials for provided hardware devices and software as needed.
• Provide infrequent hands on support to other departments during implementations and problem resolution.
• Provide timely and accurate updates to incident, request and problem management system.

Education and Experience
Equivalent combination of education and experience is considered.

• Associate's Degree in Information Technology or a related field is preferred.
• Minimum of six months of experience in an IT role
• Strong knowledge of Windows 10/11
• Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
• Basic knowledge of TCP/IP and LAN switches.
• Experience/ability to support executive level staff members. High level of customer service is required.

Licenses and Certifications

• CompTIA A+, ITIL Foundations V3 certifications are nice to have.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Pay and Benefits
The pay range for this position is $20.00 - $25.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Omaha,NE.
Application Deadline
This position will be accepting applications until Dec 29, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.