Business Process Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Business Process Analyst in Stamford, CT.

Summary:
This role requires understanding of the structure, policies, and operations of the lines of business to enable change and deliver value to the organization. The Analyst conducts complex analysis on current and future state business processes and workflows with the objective of finding out how they can be improved or automated.

You will play a critical role in driving operational enhancements to the Spectrum ecosystem, including agent tools, customer-facing portals and apps as well as internal process improvements across the organization. In this role, you will work independently with minimal supervision.

Major Duties and Responsibilities:
* Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
* Business Process Analyst will review information and trends to ensure that the output of processes achieve the desired results and that services are meeting agreed-upon service levels
* Validates IT process design and documentation as needed for new enhancements; Create workflows and convey findings in PowerPoint, Excel and/or Visio

REQUIREMENTS:
* Previous reporting experience (MicroStrategy, Tableau) a plus
* Advanced understanding of business functions, workflows, and processes
* Deep knowledge of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid)
* Excellent interpersonal skills and ability to present performance feedback effectively
* Strong analytical ability
* Ability to read, write, speak and understand English
* Ability to work independently

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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