Systems Analyst

Genesis10 is currently seeking a Systems Analyst with our client located in Kerrville, TX. This is a 12 + month contract-to-hire position.

Responsibilities:

• Responsible for the technical and functional solution design and implementation of cloud based application platforms to manage data, content and communications
• Collaborate with fellow team members to support digital experiences for customers and associates
• Work with business users and providing expertise to gather, analyze and develop solutions to satisfy business objectives
• Collaborate with functional and technical leads to produce solution design documents and process flow charts
• Define and meet Service Level Agreement (SLAs) timelines
• Possess a wide range of technical skills across multiple disciplines including application and systems analysis, and work through all layers of the technology stack from database to the presentation layer
• Produce and maintain security policies and setups for user profiles, audiences and groups Provide operational support, trouble-shooting and management of the application platforms
• Construct and maintain design standards for applications
• Provide input for creation of UI designs for use within application platforms
• Serve as the Subject Matter Expert (SME) for application platforms managed
• Responsible for the configuration, upgrade, and support of key enterprise applications
• Drive efficiency with automated workflows and ready-to-deploy industry solutions powered by data and intelligence for Automated Business Processes
• Perform various work as the technical lead on projects
• Lead user training and develop training materials
• Coordinate vendor support calls when required
• Work closely with Customer Service associates, to understand their needs and support business changes while delivering consistently high-quality user experience
• Document and manage knowledge-sharing platforms
• Support diverse projects and perform additional duties as assigned
• Create, document and present technical presentations

Requirements:

• Bachelor's Degree or equivalent combination of education/experience
• Experience in cloud-based system administration or similar work
• Knowledge of web technologies (HTML, CSS, JavaScript) and web services (SOAP, REST)
• Knowledge of UI and UX design methodologies, wireframes and prototypes
• Advanced knowledge of Excel, Word, PowerPoint

Desired skills:

• Salesforce Admin, Advanced Admin, Service Cloud certified
• Experience in cloud-based products and system administration for Salesforce Service Cloud, MS SharePoint Online or other content management systems
• SharePoint Designer, InfoPath, Master Pages and Page Layouts experience
• Knowledge of Lucidchart
• Contact Center experience

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.